Program Manager

Job description

Role & responsibilities The responsibilities of the Program Manager would be as follows: • Plan and execute multiple projects, collaborating cross functionally/geographically • Design and develop processes to simplify operations and improve customer experience • Develop metrics and mechanisms to improve efficiencies and customer experience • Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders • Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design Basic Qualifications - MBA from a reputed institution is preferred : • Five plus years of project management experience in a reputed multinational organization • Self-driven person who thrives in an ambiguous environment • Analytical thinker with structured problem solving skills • Process design and process improvement capabilities • Demonstrated ability to logically influence peers, stakeholders and senior leaders • Result oriented with strong planning and execution skills • Exceptionally strong written and verbal communication skills • Sound judgment and flexibility in balancing multiple programs to meet tight deadlines