Program Manager

Job description

**Role & responsibilities** The responsibilities of the Program Manager would be as follows: - Plan and execute multiple projects, collaborating cross functionally/geographically - Design and develop processes to simplify operations and improve customer experience - Develop metrics and mechanisms to improve efficiencies and customer experience - Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders - Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design Basic Qualifications - MBA from a reputed institution is preferred : - Five plus years of project management experience in a reputed multinational organization - Self-driven person who thrives in an ambiguous environment - Analytical thinker with structured problem solving skills - Process design and process improvement capabilities - Demonstrated ability to logically influence peers, stakeholders and senior leaders - Result oriented with strong planning and execution skills - Exceptionally strong written and verbal communication skills - Sound judgment and flexibility in balancing multiple programs to meet tight deadlines