Program Manager - Operations

Job description

Overview: Dozee Health AI is a pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models. We are looking for a Program Manager to own and drive high-priority business and operational initiatives for Dozee India Business. This is a high-ownership role where you will take projects from problem definition to execution and scale. The role requires someone who is comfortable working with ambiguity, figuring out unknowns, coordinating across teams, and adapting the approach based on learnings. Key Responsibilities • Own projects end-to-end — from defining the problem and approach to execution and measurable outcomes • Build processes and solutions from scratch where there is no existing playbook • Coordinate with cross-functional teams including Sales, Operations, Customer Success, Product, Technology and Finance • Identify bottlenecks, solve problems and pivot quickly based on data and feedback • Identify opportunities for automation and process improvement and drive their implementation • Build dashboards, trackers and operating mechanisms to improve visibility and execution • Track key metrics and regularly communicate progress, risks and outcomes to leadership • Distributor Channel Management: Build and operationalize processes, tracking mechanisms and performance dashboards for Dozee's distributor network. • Digital Outreach Automation: Design and automate client outreach journeys, including segmentation, communication workflows, follow-ups and performance tracking. Other projects may span business operations, customer success, sales, automation and strategic initiatives . What We’re Looking For • Graduate from a Tier-1 college/institute • 2–6 years of experience in program management, consulting, strategy & operations, business operations, product operations or similar roles • Experience executing projects from scratch and handling ambiguous problem statements • Strong problem-solving and analytical skills • Strong cross-functional stakeholder management skills • Hands-on experience with automation, AI, no-code/low-code tools or process improvement • Strong ownership, execution orientation and ability to work independently • Excellent communication and ability to manage multiple priorities Vision & Mission Save Million lives with Health AI Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs. Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries . Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours. Videos • Science Behind Dozee : Ballistocardiography & Artificial Intelligence • 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study • Dozee saves life of a mother at home • Leading Healthcare Game changers work with Dozee I • I ntroducing Dozee VS • Dozee Shravan - A clinical grade RPM service Dozee In News Bloomberg - Oct 21, 2024 From AI Beds to Remote ICUs, Startups are plugging India's health Gaps News18Oct 26, 2024 Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan' Analytics India MagazineOct 29, 2024 Dozee Harness AI for Personalised Patient Care ET HealthWorldSep 16, 2024 We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare? BW healthcareworldOct 29, 2024 Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance A tertiary care hospital study published in JMIR , validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance , and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes. A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift , improving workflow efficiency and allowing more focus on patient care. A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer , and there was a 43% increase in time for direct patient care. Research by Sattva , an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives , reduce nurses’ time for vital checks by 80% , and decrease ICU average length of stay by 1.3 days. Key Highlights • Founded : October, 2015 • Founders : Mudit Dandwate, Gaurav Parchani • Headquarters : Bangalore, India | Houston, USA | Dubai, UAE • Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul R