Project Coordinator

Job description

**Overview** Job Description Good communication skills to understand and interact with US Clients Telecom knowledge with international Order Management, technical Provisioning and troubleshooting. Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer order issues, work as a team player and defuse difficult situations. The ability to take initiative and accountability in obtaining general knowledge of service delivery systems. Must be able to work flexible hours on a rotating schedule including evenings, holidays, weekends, and overtime. **Responsibilities** Requirements **Job Requirements** *Handling a team of 30+ team members* *Responsible for Client Relationship Management* *Oversee activities and services to ensure seamless day to day operations and service availability to customers* *Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.* *Strategic planning and deployment* *Attending review with the client through Daily/Weekly/Monthly calls and Presentations.* *Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, PRODUCTIVITY.* *To be a Catalyst in aiding knowledge building and best practices sharing across groups of employees* *Acting as central point of contact for customers* *To Lead, develop, and motivate team member(s) by taking full responsibility for individual and team performance and their career aspiration goals*