Project Manager

Job description

Job Description **About Darwinbox:** Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. **Role Overview** As Project Manager within Delivery, you will own governance and operating rigor across the Darwinbox implementation lifecycle—from sales handover, kick-off, execution, go-live, hypercare, and transition to Customer Success. You will ensure standardized Inflexion process adherence, proactive risk management, delivery excellence, portfolio visibility, and leadership reporting. **Key Responsibilities :** 1. Project Governance & Delivery Excellence - Own implementation governance, process adherence, documentation, approvals, customer sign-offs, and stage-gate compliance before each phase progresses. - Provide a holistic project view across functional implementation, integrations, payroll, dependencies, risks, delivery milestones, and stakeholder requirements. Manage client and internal stakeholders requirement and drive successful engagement. 2. Implementation Lifecycle Management - Manage pre-kick-off readiness including contract/SOW reviews, sales handover, Account Playbook, high-level plan, partner PODs, SharePoint setup, and PM tool onboarding. - Drive kick-off readiness from technical checklist completion to end-to-end delivery plan preparation. - Run client kick-offs, scrums, plan updates, RAID logs, PM tool tracking, MoMs, production migration, hypercare readiness, Customer Success handover, closure reporting, and NPS trigger. 3. Project Health, Risk & Governance Reporting - Monitor project health, flag Amber/Red trends early, escalate risks, delays, and planning gaps, and drive timely mitigation with Implementation and Delivery leaders. - Conduct governance cadence including SteerCos, WSRs, portfolio reviews, governance decks, and leadership updates covering progress, hours, escalations, actions, owners, and timelines. 4. Knowledge Management, CS Transition & Portfolio Operations - Document customer interactions and decisions through MoMs, BBPs, and structured SharePoint folders, ensuring knowledge transfer before closure. - Govern Implementation-to-Customer Success transition by tracking stage gates, context, open risks, ownership transfer, and closure readiness. - Build dashboards and reporting frameworks for capacity, utilization, billable/productivity, gross margins, R/A/G health, delivery risks, and customer lifecycle status. - Act as the operational bridge between Implementation and Customer Success, ensuring smooth handovers and a complete operational picture. **Minimum** **Requirements** - 8–12 years of Program / Project Management experience leading large-scale enterprise product implementations or programs. - 6+ years of cross-functional team management experience, preferably in a SaaS / enterprise product company. - Strong understanding of SaaS business models, implementation lifecycles, Agile methodologies, and tools such as Rocketlane, JIRA, or Atlassian - Strong analytical, problem-solving, organizational, executive communication, presentation, and stakeholder-management skills. - Ability to grasp technical subjects and relevant technologies; bachelor’s degree or equivalent work experience. **Preferred Requirements** - Ability to switch between tactical execution and strategic responsibilities while managing multiple priorities efficiently. - Experience building delivery-operations dashboards and governing implementation-to-Customer Success transitions in enterprise SaaS. **Why Join Us** Join Darwinbox to help transform enterprise HR technology while bringing governance, predictability, and proactive risk management to every customer journey. Job Snapshot Updated Date 28-07-2026 Job ID DBJobID\\_566 Department Professional Services Location Hyderabad, Telangana, India ..+ 1 Experience 8 - 12 Years Employee Type Full-time