QC Training Specialist, GSF Learning and development

Job description

Training Specialist for the QC Micro Fulfillment Centres will be responsible to handle the L&D for the 3P MFCs Job Responsibilities:1- Own business goals and intervene by identifying knowledge gaps to be filled.2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.3- Proactively track mapped sites performance and pre-announce training interventions.4- Supervise structured learning metrices and also oversee their results for the assigned sites.5- Managing live performance metrices end to end for the assigned sites.6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders) 7- Maintaining data and analysis through relevant reports (as per business requirement)8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.10-Lead the individual improvement projects to enhance the business performance.11- Drive Quality & Learning metrics12- Conduct online and class room training sessions for the stake holders Key job responsibilitiesJob Responsibilities:1- Own business goals and intervene by identifying knowledge gaps to be filled.2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.3- Proactively track mapped sites performance and pre-announce training interventions.4- Supervise structured learning metrices and also oversee their results for the assigned sites.5- Managing live performance metrices end to end for the assigned sites.6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders) 7- Maintaining data and analysis through relevant reports (as per business requirement)8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.10-Lead the individual improvement projects to enhance the business performance.11- Drive Quality & Learning metrics12- Conduct online and class room training sessions for the stake holders A day in the lifeTrack the day to day learning & business metrics and plan to visit the mapped hubs for metric improvementInvolve and engage well with mapped MFC POCsOffer visibility on daily reporting and progress updates