Quality Control - Employee Benefits

Job description

Role: • Strong understanding of Hire to Retire lifecycle, specialist in Employee Benefits, claims processing and reimbursement. • Perform quality audits/reviews of all the transactions as per defined sampling methodology. • Validate process compliance against SOPs, process documentation, and client requirements • Identify processing errors, compliance gaps, and control weaknesses. • Document audit observations and provide detailed feedback to operations teams • Ensure adherence to Critical to Quality (CTQ) parameters and quality standards. • Support monthly, weekly, and daily quality reporting activities. • Analyze recurring errors and identify trends impacting process quality • Prepare quality dashboards, scorecards, and management reports. • Assist in Root Cause Analysis (RCA) and 5 Why analysis for quality deviations • Track closure of corrective and preventive actions • Maintain audit records and quality documentation Addon Requirements • Demonstrated proactive, positive conflict resolution skills. • Excellent analytical and problem-solving skills • Excellent communicator at all levels • Intellectual curiosity, appetite to do things better and proactive nature. Skills: 1. B.Com, M.Com, BBA, BA /Post Graduate degree in Finance or Accounting/HR 2. 0-5 years of professional experience in Accounts Payables 3. Good understanding of Finance and accounting processes. 4. Knowledge of various ERPs’- SAP, MS Office, Advanced Excel