Regional Service Coordinator

Job description

Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team. • To handle customer complaints and ensure resolution; • Guiding Technicians for non-solvable complaints on their own. • Visiting consumers site along with Technicians on random basis to understand their ways of working. • Quality of complaint closure • Extensive travel of 16-20 days in a month • Managing Set of Technicians • Market Visit - Dealer Visit and Consumer Site visit • Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement Shop Meets as per sales team requests in various towns of the division. • Product Panel display - at distribution/dealer/sub-dealers counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA • Training to SO newly inducted • Accompanying Sos in business meetings, whenever required • He may be allotted any additional responsibility necessitated at the unit • Job is transferable from one division to another division, as per companys requirement.