Relationship Manager - Collections

Job description

Roles and Responsibilities : 1. Manage & ensure 100% collection for all the Micro finance members allotted . 2. Ensure leads are generated for retail asset product like LAP /HL 3. Has to Ensure & adhere process compliance as defined by the organization while achieving the business targets 4. Process Compliance Adhere to the laid down processes for repayment and relationship management with customer. 5. Ensure payments are collected in time 6. Continues Follow-up on Collection with the customer 7. Customer Interaction(Locate and Notify customer) 8. Adherence to timelines on collections 9. Interact the clients in a courteous manner and maintain punctuality in center meetings. 10. Update the details of all payments received and deposit the same in branch. Job Requirements : • 0-5 years of experience in collections or a similar role in NBFC industry. • Strong understanding of loan collection, payment collection, and payment recovery processes. • Proficiency in handling high-pressure situations while maintaining professionalism and integrity.