Relationship Manager

Job description

**Company Description** Equitas Small Finance Bank is a community-focused institution dedicated to enabling individuals, families, businesses, and communities in their financial aspirations through seamless banking services. The bank actively participates in local initiatives and maintains a strong philanthropic presence, reflecting its commitment to being a responsible and supportive neighbor. Guided by the core values of fairness and transparency, Equitas seeks to reshape how banking is imagined, delivered, and experienced. Team members are encouraged to uphold this legacy of service and integrity while contributing to inclusive financial growth. **Role Description** The Relationship Manager is a full-time, on-site role based in Radhapuram. This position is responsible for managing and growing a portfolio of customers by understanding their banking needs and offering appropriate products and services. Day-to-day activities include building long-term customer relationships, conducting regular account reviews, cross-selling suitable banking solutions, and ensuring high standards of service quality. The role also involves handling customer queries and issues promptly, coordinating with internal teams to ensure smooth transactions, and adhering to regulatory and internal compliance requirements. The Relationship Manager is expected to meet defined business targets while maintaining a strong focus on customer satisfaction and ethical practices. **Qualifications** - Strong customer service and relationship management skills, with the ability to build trust and rapport across diverse customer segments. - Sound knowledge of retail banking products and services, including accounts, deposits, loans, and digital banking channels. - Sales and business development abilities, including prospecting, cross-selling, and achieving portfolio growth targets in a responsible manner. - Excellent communication and interpersonal skills, with proficiency in explaining financial solutions clearly and professionally. - Attention to detail and basic analytical skills for reviewing customer accounts, identifying opportunities, and ensuring accurate documentation. - Commitment to fairness, transparency, and compliance with banking regulations and internal policies. - Ability to work on-site in Radhapuram, manage time effectively, and collaborate with branch and regional teams. - Bachelor’s degree in business, finance, commerce, or a related field; prior experience in banking or financial services relationship management is preferred.