Retail Trainer

Job description

Title :- Retail Trainer. Experience :- 3+ yrs. Key Responsibilities • Conduct engaging classroom training sessions for new hires employees. • Ensure seamless execution of the On-The-Job Training (OJT), monitoring learner progress. • Use interactive training techniques such as role-plays, case studies, and scenario-based learning. • Oversee the Training journey from onboarding to completion, ensuring proper handholding of new hires. • Track and analyze the performance of new hires. • Monitor throughput performance during NHT and ensure new hires meet expected sales and service benchmarks. • Conduct store visits to assess real-time learning applications and provide in-store coaching. • Work closely with store managers to address performance gaps • Maintain training databases, attendance records, trainer productivity, and performance dashboards. • Identify trends in employee performance and recommend targeted learning interventions. • Develop training impact reports, highlighting improvements in employee productivity and customer experience • Collaborate with Zonal Managers, Area Managers, and Store Managers to align training initiatives with business goals. • Work closely with HR to highlight any new hire concerns or challenges • Serve as a bridge between operations and L&D, ensuring training translates into measurable business impact. Required Skills & Competencies: • 3+ Years of experience in Retail Training • Strong facilitation and communication skills. • Experience in CRT implementation and store-level coaching. • Proficiency in data analysis and performance tracking. • Hands-on experience with Microsoft Excel for reporting and analytics. • Strong stakeholder management and collaboration skills. • Knowledge of retail operations, customer service, and sales training. • Ability to multitask and manage training programs across multiple locations. • Experience in coaching and mentoring retail employees at different levels.