Manager Facility - Technical

Job description

Job Title Manager Facility - Technical Job Description Summary Job Description Position : Facility Manager – Technical Role : Facility Operations Site • Client site - IND - Ahmedabad - Arvind - GCC Major Responsibilities • To achieve the timely and efficient delivery of C&W - PMSI to Arvind - GCC , in support of their business needs in accordance with the service levels and Key Performance Indicators. • Technical SPOC for Arvind - GCC site on behalf of Cushman Wakefield. • Recommend and support C&W Cluster Manager/Ops Head for HDFC Account on Site’s Critical Operations and deliverables. • Deliver high quality, prompt and courteous Services in support of customers’ business needs. To liaise with the Arvind’s SPOC regarding matters on delegated levels of authority. Facilities Operation • Manage/Supervise and monitor the functions of Arvind - GCC , facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV, FAPA System and any other activity as instructed by Arvind’s SPOC under purview of Contract. • Monitor the process of reporting and follow up of requests & complaints from Arvind’s staff stationed at the building to Arvind’s SPOC. • Ensure all Documentation, Site Compliance / checklists pertaining to Daily/Weekly /Monthly are maintained by staff. • Supervise in coordination with Arvind - GCC Infra team on closures of SNAGs on weekly basis. • Support Transition team in seamless HOTO of the Facility • To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets • Advise Arvind’s SPOC on additional purchase. • Maintain CSAT on monthly basis. • Manage and Supervise process of Technical and Soft Services is followed to ensure a safe , healthy & hygienic working environment. • Initiate Daily, Weekly and Monthly Meetings with Arvind’s SPOC and take follow ups on the Minutes of the Meetings till closures. • Delegate additional duties to the team as and when required by the Arvind’s SPOC • Maintain Decorum, Discipline and highest level of standards at the site. • Establish Suitable KPIs for the Team members and review every quarter for performance evaluation. • Ensure timely submission of Invoices, Returns and relevant Documents. • Assist the Cluster manager to meet client’s requirements. • Incident reporting on time Systems & Procedures • Adapting C&W processes and systems to meet local requirements and agreeing with Arvind’s SPOC. • Implementing C&W processes and systems. • Training staff on processes and systems. Health & Safety and Environmental • Conduct monthly Site Risk Assessments of the site as per SOW agreed between both the parties • Implement safe working systems. • Ensuring Accident Log is kept up to date • Reporting H&SE statistics and incidents in Monthly Report. • Ensure all Audits assigned for the site are completed as per Calendar. Vendor Management • To liaise with contractors, collect quotations and prepare quotation analysis. • To make recommendations for approval. Manage Vendors registered with Arvind and submit report on the transactions with them to Arvind SPOC • Follow up on service level and report to the client. • To keep and revise the existing contracts with different vendors • To liaise with vendors on contract renewal • To compare, evaluate and recommend vendors • Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month. Purchasing • Implement and monitor the Procurement process for consumables and goods in agreement with Arvind - GCC policy and procedure. • To monitor delivery from approved supplier and ensure they follow the SLAs. • Cost Analysis report to be submitted with optimization on pilferages . Monthly Accounting • Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with Arvind - GCC policy and procedures. • To ensure that the FM team follow the process and invoices trackers are maintained . • To control expenses according to the approved budget and report any adhoc/non-predictable expenses item to management and Arvind’s SPOC Inter-Departmental Liaison • Creating a forum for feedback from Arvind’s Employees stationed at Arvind - GCC and ensure that feedback is taken regular intervals and use it to improve the service delivery standards. Engineering Management • Oversee Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to Arvind’s SPOC with suitable Plan of Action • Adherence of PPM schedules for technical services is on time and implemented as per C&W guidelines. • Review reports on engineering systems operation and maintenance. • Initiate training session on technical service with SME technical (C&W) periodically. INCO: “Cushman & Wakefield”