Sales Engineer

Job description

About Us Exotel is one of Asias leading customer communication platforms, on a mission to bring enterprise customer engagement to the cloud. We power billions of interactions annually and work with some of the most innovative companies across industries, including leading digital-first businesses and top-tier banks and financial institutions. As enterprises increasingly adopt AI-led customer engagement, Exotel is at the forefront of enabling scalable, compliant, and intelligent conversations across voice and digital channels. About the Role We are looking for a dynamic Inside Sales Intern to support revenue growth by identifying, engaging, and closing deals with businesses seeking cutting-edge cloud telephony, CPaaS and CCaaS solutions. You will play a key role in expanding our customer base, nurturing relationships, and positioning our platform as the go-to solution for seamless communication. Key Responsibilities: • Lead Qualification & Nurturing – Identify potential customers among inbound leads via calls and emails. • Consultative Selling – Understand client needs and present tailored communication solutions, including VoIP, Voice, Conversational AI (Chatbots and Voicebots), messaging, and Enterprise Contact Centre software. Ability to hand-hold customers through the integration process. • Product Demonstrations – Assist in virtual demos and showcase how our solutions improve business communication. • Solutioning - Determine and pitch the right feature/product/solution for customers’ needs and ability to configure/hand-hold the customer in the integration process. • Pipeline Management – Maintain accurate records in the CRM, track leads, and follow up to move prospects through the sales funnel. • Collaboration – Work closely with customer success and technical support teams to ensure a smooth onboarding process for customers. • Negotiation & Closing – Lead pricing discussions, contract negotiations, and deal closures. • Customer Engagement – Help build long-term relationships, provide insights, and identify upsell/cross-sell opportunities. Ideal Candidate: • Strong communication, interpersonal, and problem-solving skills. • Passion for sales and a desire to build a career in B2B Software Sales. • Eagerness to work in a dynamic, fast-paced environment. • Interest in technology and a willingness to learn how applications are built using APIs. • Self-motivated, proactive, and excited about cloud telephony solutions. • Experience with cloud telephony and CRM tools is a plus. Why Join Us? • Work with a fast-growing Cloud Communications and Conversational AI leader • Hands-on SaaS sales experience in an innovative tech company. • A dynamic, collaborative, and tech-driven environment. • Potential for a full-time career opportunity based on performance. If you're excited to kick-start your career in Inside Sales, wed love to hear from you!