Sales Manager -Personal loan- DSA

Job description

**Key Responsibilities:** - **Business Goals & Profitability** - Responsible for driving the P&L of Personal Loans - Prepare the sales budget and execute strategies that enable achieving the target - Prepare Monthly, Quarterly, and Annual sales forecasts and be responsible for the sales target along with the growth and profitability of the portfolio - **Audit, Compliance, and Risk Management** - Ensure risk compliance through the completion of FCI and Internal Investigations observations, and repeat observations, ensuring timely and satisfactory closure. - Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits. - **Sales and Channel Development** - Develop and enhance new and existing channels of sales, such as DSA - Ensure digital adoption (MLP) and scale up applications through digital journeys - Responsible for Cross sell and Vas products penetration. - Responsible of Channel activation. - Responsible for setting up right distribution span across areas and segments. - **Customer Experience** - Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice. - Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction. - Responsible for FTR for his territory. - **Collaboration and People Priorities** - Collaborate with cross-functional partners to drive business results - Control regrettable attrition across all grades to maintain a strong and motivated team - Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments **Role Requirements:** **Qualification:** - Graduation/post-graduation from a recognized institute - 4+ sales experience (unsecured loans preferred) **Role Proficiencies:** - Strong sales orientation - Proficiency in managing complex client relationships, diverse stakeholders - Capability to handle pressure and meet deadlines - Skill in managing large, geographically spread team; coaching and mentoring team members - Competence in managing within a dynamic, priority-setting environment - Strong risk and compliance mindset - Adept at communication and interpersonal skills