Salesforce Administrator

Job description

Job Summary NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Administrator to join our team in Chennai, Tamil Nadu, India. Role Overview We are looking for an experienced Salesforce Administrator with strong functional and administrative expertise. The role will primarily involve Level 2/3/4 user support, issue resolution, application maintenance, and declarative Salesforce configuration for a global user base. This role does not include Development work and restricted to support only. Experience • 5+ years of Salesforce Administration and Support experience • Strong experience supporting business users in a production Salesforce environment • Experience working with global stakeholders Mandatory Skills • Sales Cloud: Accounts, Opportunities, Pipeline Management, Quotes, Sales Processes • Salesforce Configuration: Custom Objects Fields, Page Layouts, Record Types, Validation Rules, Formulas, Workflows/Declarative Automation, User Management, Profiles, Roles, Permission Sets, Security Access Management • Support Functional: Salesforce Administration, Functional Analysis, Requirement Analysis, Troubleshooting, Issue Resolution, Level 2/3/4 Production Support Key Responsibilities • Provide Level 2/3/4 support for Salesforce users. • Troubleshoot and resolve functional and configuration-related issues. • Perform Salesforce administration and application maintenance. • Implement declarative configuration changes based on business requirements. • Manage users, profiles, roles, permission sets, security, and access. • Support Sales Cloud processes including accounts, opportunities, pipeline, and quotes. • Investigate production issues and ensure timely resolution. • Work closely with business users and stakeholders to address support requirements. Work Location Shift • Location: Chennai • Shift: 12:00 noon to 10:00 PM IST • Work Arrangement: Work from the customer office on all working days from 12:00 noon to 5:00 PM, followed by work from home till 10:00 PM IST.