Salesforce Engineer II, Service Cloud / Health Cloud

Job description

**Job Summary** The Salesforce Engineer II, Service Cloud / Health Cloud designs, develops, configures, tests, and supports Salesforce solutions for Syneos Health s Service Cloud, Health Cloud, REMS, and Engagement Center platforms. This role focuses on case management, patient and HCP workflows, REMS processes, enrollment, service operations, user experience, automation, reporting support, and platform configuration. The role works closely with the Senior Salesforce Engineer, Salesforce architecture, product owners, business stakeholders, QA, validation, operations, and platform support teams. The position contributes to the development of an internal Salesforce engineering capability by building platform knowledge, documenting supported components, resolving production issues, and delivering maintainable enhancements across Service Cloud, Health Cloud, REMS, and related capabilities. **Key Responsibilities** - Design, develop, configure, test, and support Salesforce solutions across Service Cloud, Health Cloud, REMS, Experience Cloud, and Field Service capabilities. - Build and maintain Salesforce Flows, Apex classes, triggers, Lightning Web Components, page layouts, dynamic forms, permission sets, validation rules, custom objects, and metadata configuration. - Support business processes such as case management, patient engagement, HCP engagement, enrollment processing, REMS operations, documentation workflows, surveys, and service operations. - Work with business analysts and product owners to refine requirements and convert them into maintainable Salesforce solutions. - Partner with QA and validation teams to support test planning, defect resolution, regression testing, and release evidence. - Troubleshoot production issues and service requests related to Salesforce configuration, automation, access, data, and user experience. - Participate in code reviews, design reviews, sprint ceremonies, and release readiness activities. - Assist in documenting system functionality, technical designs, configuration decisions, and support procedures. - Follow Syneos standards for secure development, least privilege access, auditability, data protection, and regulated platform delivery. **Required Qualifications** - Bachelor s degree in Computer Science, Engineering, Information Systems, or equivalent experience. - 3 or more years of Salesforce development or administration experience. - Hands-on experience with Salesforce Flow, Apex, Lightning Web Components, SOQL, permission sets, custom objects, validation rules, and platform configuration. - Experience supporting Service Cloud, Health Cloud, Experience Cloud, or similar CRM business processes. - Experience troubleshooting Salesforce defects and supporting production users. - Understanding of Salesforce security, including profiles, permission sets, field-level security, sharing, and role hierarchy. - Strong communication and collaboration skills. **Preferred Qualifications** - Salesforce Platform Developer I certification. - Salesforce Administrator or Advanced Administrator certification. - Salesforce Service Cloud Consultant or Health Cloud Accredited Professional. - Experience with REMS, patient services, healthcare, life sciences, contact center, or regulated workflows. - Experience building technical documentation and support procedures for enterprise platforms. - Familiarity with Azure DevOps, SFDX, Git, and Salesforce deployment tools. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.