Senior BA, Employee Experience

Job description

Job Description : Purpose of Role The Senior Business Analyst has 3 main spans of control: • Advocate for the platform and develop a continuous improvement attitude for opportunities to improve HR elements of ServiceNow with HR Operations teams, Global Process Owners, and Global Process Business Analysts, • Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and gained/delivered in a standardised, controlled way, according to standard methodology and internal design principles, • Be fully knowledgeable about and act as a guardian for ServiceNow integrations that impact HR, keeping other stakeholders aware of impacts. About the role:  As the Senior Business Analyst you will be accountable for providing advice on the functional capabilities of ServiceNow that could be beneficial to HR, co-ordinating delivery of HR improvements to the platform via technical partners and safeguarding the integration landscape that impacts HR processes. • Stay up to date with new features and functionality of ServiceNow that would optimise efficiency, improve employee experience, or make valuable contributions to HR processes. • Be knowledgeable about the comprehensive technical and process landscape of ServiceNow, and how Diageo utilises elements to enable HR processes. • Proactively engage Global Process Owners and HR Operations teams to advocate utilisation of ServiceNow with a goal of improving complete employee experience. • Be a strong steer, guiding stakeholders how to best adopt and use existing functionality, embedding guideline principles in stakcustomerdership. • Maintain a standardised way to gather business and functional requirements from Global Process Owners and HR Operations teams. • Co-ordinate and drive the delivery of ServiceNow HR changes with technical partners and support teams. • Partner with the ServiceNow HR Product Owner to ensure accurate documentation is created or maintained for all ServiceNow HR changes. • Establish and maintain a standardised way to communicate ServiceNow HR changes to impacted stakeholders, and where needed, to employee or manager populations. • Partner with the HR Operations and Workday Business Analysts, to organise training material creation or maintenance due to ServiceNow HR changes. • Establish yourself as the guardian and guide for integrations incoming or outgoing with ServiceNow that impact HR processes. • Develop strong relationships with technical stakeholders: the ServiceNow Platform Owner, the ServiceNow Admin Support Lead, the ServiceNow Senior Developer, and the HR Solution Owner. • Have regular meetings with technical stakeholders to highlight potential challenges and opportunities, to drive accountability, and to expedite solution thinking. • Display an understanding of basic system architecture principles. • Be a good communicator, able to optimally engage and influence stakeholders at different levels of understanding to achieve progress. • Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams. • Understand and operate design thinking methodology, project management/planning, and compliance by design. Experience / skills required:  • Must have English-language fluency, able to articulate with excellent verbal and written communication skills. • Must have tried experience in scustomermanagement and ability to self-manage effectively. • Must have experience understanding technical elements of a case management system such as ServiceNow or human capital management system such as Workday. • Must have experience gathering requirements from non-technical stakeholders and partnering with technical stakeholders to update system functionality. • Ideally 2+ years of experience working as part of a multinational HR Shared Services organisation with exposure to different global markets. • Ideally 2+ years of experience working within a change governance process or framework, being responsible for documentation or communicating changes. • Ideally has shown familiarity with the functionality of HR Service Delivery, HR Agent Workspace and HR Knowledge Management in ServiceNow. • Ideally familiar with the Workday HCM platform. • Ideally experience of designing, and or, solve integrations between different technologies.   Working with usFlexibility is key to our success