Senior Cloud Monitoring Administrator

Job description

: **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by **bringing together data, science, technology** and **human ingenuity** to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a **client-first mentality** to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. : **What you'll do:** **Senior Cloud Monitoring Administrator** in the **Enterprise** will be monitoring and managing IT systems across **Windows, Linux, VMware**, and **Cloud** environments. The ideal candidate should have a solid understanding of **ITIL processes**, strong technical expertise in **SolarWinds** for infrastructure monitoring, and hand-on with **Splunk** for log analysis and event correlation. This is a **24x7 support role** requiring proactive system monitoring, incident response, and adherence to ITIL-based **Incident**, **Problem**, and **Change Management** processes. Exposure to **AWS**, **TeamCity**, and **network fundamentals** will be considered an added advantage. **Monitoring & Incident Management:** - Act as a **SolarWinds Administrator responsible for platform operations**, configuration, and monitoring using NPM, SAM, NCM, UNDP, IPAM, and other modules. - Manage **Solarwinds Application patching**. - Design, tune, and manage SolarWinds alerts/Reports, thresholds, and notification policies. - Monitor end-to-end infrastructure health via SolarWinds dashboards, reports, and real-time views. - Perform first-line triage on SolarWinds alerts and take corrective actions to restore services. - Manage incident lifecycle following ITIL Incident Management practices. - Use Splunk for log analysis, event correlation, and troubleshooting. - Identify recurring issues and support Problem Management investigations. **Server & OS Administration:** - Monitor Windows and Linux server health using SolarWinds SAM templates and custom monitors. - Perform first-level troubleshooting, including service restarts, log review, and system health checks. - Use **iDRAC** (or equivalent remote access tools) for hardware diagnostics and remote reboot operations. - Support scheduled **patching and maintenance activities** in accordance with **Change Management** practices. **Virtualization & Cloud Support:** - Monitor VMware ESXi hosts and VMs using SolarWinds Virtualization Manager (VMAN). - Perform initial troubleshooting for host connectivity, datastore usage, and VM availability issues. - Support **AWS Cloud** monitoring, performance reviews, and cost analysis as part of hybrid infrastructure operations. **Network & Infrastructure Monitoring:** - Monitor network performance, device availability, and link utilization using **SolarWinds Network Performance Monitor (NPM)**. - Understand **basic networking concepts** such as IP addressing, routing, switching, DNS, and connectivity troubleshooting. - Coordinate with network and infrastructure teams for escalations and root cause investigations. **What you’ll bring:** - **Comprehensive understanding of the ITIL framework**, with hands-on application of **Incident, Problem, and Change Management** processes. - **Strong experience with SolarWinds**, including infrastructure and network monitoring, alert configuration, and performance optimization. - Hands-on **with Splunk (SIEM)** for advanced log analysis, alert correlation, and event investigation. - **Solid grasp of network fundamentals**, including TCP/IP, routing, switching, DNS, and connectivity troubleshooting. - **Practical experience in Windows Server and Linux administration**, including system monitoring and troubleshooting. - **Working knowledge of VMware ESXi and vCenter**, with the ability to monitor and maintain virtualized environments. - **Familiarity with remote server management tools** such as **iDRAC** for hardware diagnostics. - **Strong documentation and communication skills**, with experience using **ticketing and ITSM tools** like **ServiceNow** or **Jira**. - **Ability to work effectively in a 24x7 support** and **shift-based operational** environment. - **AWS Cloud** monitoring and troubleshooting experience, preferred - Exposure to **CI/CD tools** such as **TeamCity** for automation and reporting, preferred - **ITIL Foundation Certification,** preferred - Basic scripting knowledge (e.g., **PowerCLI**, **PowerShell**, or **Python**) for reporting and automation , preferred - Fluency in English - Client-first mentality - Intense work ethic - Collaborative spirit and problem-solving approach : **How you’ll grow:** - Cross-functional skills development & custom learning pathways - Milestone training programs aligned to career progression opportunities - Internal mobility paths that empower growth via s-curves, individual contribution and role expansions **Perks & Benefits:** At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS. **Hybrid working model:** We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine w