Senior Consultant | Digital Government | Kolkata | Operations, Industry & Domain Solutions | DigiGov

Job description

Job requisition ID :: 107707 Date: Jul 10, 2026 Location: Kolkata Designation: Senior Consultant Entity: Deloitte Touche Tohmatsu India LLP Job Description – Business Process Reengineering (BPR) Senior Consultant Position: Senior Consultant Experience: 3–10 Years Qualification: Graduate (Any Discipline) / B.E./B.Tech / MBA Location: As per project requirements Role Overview The selected candidate will support Government transformation and e-Governance projects by conducting Business Process Reengineering (BPR) studies, documenting existing ("As-Is") processes, designing improved ("To-Be") processes, assessing technology adequacy, and recommending process and digital transformation initiatives. Key Responsibilities • Conduct detailed As-Is process study, stakeholder consultations, and process mapping for Government departments and agencies. • Prepare BPR reports, process documentation, SOPs, workflows, and process improvement recommendations. • Design and document To-Be processes aligned with service delivery, efficiency, and governance objectives. • Assess existing technology landscape, applications, and digital infrastructure for technology adequacy and gap analysis. • Identify opportunities for automation, digitization, workflow optimization, and citizen-centric service improvements. • Support requirement gathering, business analysis, and preparation of functional specifications. • Facilitate workshops, stakeholder discussions, and validation sessions with Government officials and other stakeholders. • Develop presentations, reports, and implementation roadmaps for process transformation initiatives. • Support project management and change management activities as required. Desired Skills • Experience in Business Process Reengineering (BPR), Business Analysis, Process Mapping, or Process Improvement projects. • Knowledge of Government/e-Governance projects, digital transformation initiatives, or consulting assignments. • Familiarity with process modeling tools such as Visio, BPMN, or equivalent. • Strong analytical, documentation, communication, and stakeholder management skills. • Ability to prepare high-quality reports, frameworks, and presentations. Preferred Experience • Experience in State/Central Government, PSU, Digital Governance, or public sector consulting projects. • Exposure to technology assessment, enterprise transformation, or digital modernization initiatives. Experience Range: 3–10 years Education: Graduate / B.E./B.Tech / MBA from a recognized institution.