Senior Director, Global Head of Transfer Agency Transaction Processing, US Head of Transformation and India Head of Investor Solutions

Job description

**Job Description** **Senior Director, Global Head of Transfer Agency Transaction Processing, US Head of Transformation and India Head of Investor Solutions** **Role** We are seeking a highly experienced and strategic leader to serve as **Senior Director, Operations Group Manager** . This role is based out of **Pune** with accountability across three interconnected areas of the business: - Global Head of Transfer Agency Transaction Processing - US Head of Transformation - India Head of Investor Solutions **In this role, you’ll make an impact in the following ways:** - Provide enterprise-level leadership, strategic direction, and operational oversight across global transaction processing activities, transformation initiatives for the US business, and investor solutions operations in India. - Operate across geographies, influence senior stakeholders, drive change at scale, and deliver measurable improvements in efficiency, control, client experience, and organizational performance. - This role is aligned to BNY’s broader objectives of driving operational excellence, enabling growth through transformation, strengthening governance and resilience, and building a scalable global operating model. **Global Leadership: Transfer Agency Transaction Processing** - Lead the end-to-end service delivery and strategic execution of Transfer Agency transaction processing operations, including account maintenance, financial and transfer transactions, rollover processing, correspondence, quality control, and related support functions. - Accountable for operational excellence, risk and control management, client service, and transformation initiatives including automation and digital process optimization. - Requires deep Transfer Agency operations expertise, strong people leadership, and proven experience driving large-scale process improvement in a regulated environment. - Drive scale, quality, and control across a high-volume operation, ensuring strong client outcomes and disciplined service delivery. - Deliver business and client impact by enhancing client service, improving productivity and accuracy, supporting growth, and building high-performing teams through strong leadership and succession planning. **US Leadership: Transformation** - Own and lead transformation initiatives for the US business, with a focus on operational efficiency, process redesign, automation, digitization, and scalable delivery models. - Develop and execute strategic transformation roadmaps that align with business priorities and long-term organizational objectives. - Identify opportunities to improve productivity, reduce risk, optimize costs, and enhance client and colleague experience. - Partner with cross-functional stakeholders to secure buy-in, manage dependencies, and deliver change initiatives on time and within scope. - Track transformation outcomes using defined metrics, ensuring benefits realization and sustained adoption. **India Leadership: Investor Solutions** - Lead the India Investor Solutions organization, ensuring strong service delivery, operational resilience, and effective team management. - Support business growth by building a high-performing, client-focused, and agile operating environment. - Oversee workforce planning, capability development, and succession planning for the India-based team. - Ensure alignment between India delivery capabilities and global business needs. **People Leadership and Organizational Impact** - Inspire, develop, and retain a diverse team of leaders and professionals across multiple functions and geographies. - Champion a culture of ownership, transparency, and execution excellence. - Ensure robust governance across all areas of responsibility, with strong adherence to policy, regulatory expectations, and internal control frameworks. - Build trusted relationships with senior internal stakeholders, clients, and cross-functional partners. - Represent the business in strategic forums and engage effectively with global leadership. **To be successful in this role, we’re seeking the following:** - Significant senior leadership experience in transaction processing, operations and transformation within financial services environment. - Proven ability to lead large, complex, multi-location teams in a global matrixed organization. - Deep understanding of financial services operations, risk management, controls, and client service delivery. - Experience collaborating across regions, including the US and India, with the ability to navigate different stakeholder expectations and operating models. - Strong executive presence, communication skills, and ability to influence at senior levels. - A strategic mindset combined with the ability to drive execution and follow-through. - Demonstrated capability to build high-performing teams and lead through change. - Strong knowledge of process improvement, operating model design, automation, and change management. - Ability to balance strategic priorities with tactical execution. **About Us** At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary. **About The Team** At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn **Here’s a Few Of Our Recent Awards** - America’s Most Innovative Companies, Fortune, 2025 - World’s Most Admired Companies, Fortun