SENIOR ENGINEER - Azure

Job description

**Summary** Based on the JD you uploaded, here is a concise summary you can share with the customer as the **Dedicated Engineer Scope** : - Dedicated IT Support Engineer ? Key Responsibilities - Provide remote desktop and laptop support to end users globally. - Manage user onboarding and offboarding activities, including account provisioning, groups, and shared mailboxes. - Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Exchange, Entra ID, and Active Directory. - Manage endpoint devices and assets using Microsoft Intune. - Assist with cybersecurity-related activities such as spam/phishing investigations, lost devices, and data recovery. - Create and maintain technical documentation, knowledge articles, and operational procedures. - Coordinate with IT teams on infrastructure projects and operational initiatives. - Manage incidents and service requests through Jira Service Management. - Provide timely communication, issue escalation, and status updates to stakeholders. - Drive proactive issue resolution and continuous service improvement initiatives. - Required Skills - 2+ years of IT Support / Service Desk experience. - Microsoft 365 Administration. - Exchange Online, Entra ID (Azure AD), Active Directory. - Microsoft Intune and Microsoft Defender. - Jira Service Management and Confluence. - Strong communication, documentation, and customer service skills. - Ability to work independently and collaborate with global teams. - Support Model - Primary end-user support resource. - First point of contact for desktop, laptop, Microsoft 365, and user access-related issues. - Coordinate with Infrastructure and Network SMEs when specialized support is required. - Maintain documentation, knowledge base articles, and operational processes. This is customer-friendly and can be directly added to the SOW or transition plan. Azure