SENIOR ENGINEER - Azure

Job description

Summary Based on the JD you uploaded, here is a concise summary you can share with the customer as the Dedicated Engineer Scope : • Dedicated IT Support Engineer ? Key Responsibilities • Provide remote desktop and laptop support to end users globally. • Manage user onboarding and offboarding activities, including account provisioning, groups, and shared mailboxes. • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Exchange, Entra ID, and Active Directory. • Manage endpoint devices and assets using Microsoft Intune. • Assist with cybersecurity-related activities such as spam/phishing investigations, lost devices, and data recovery. • Create and maintain technical documentation, knowledge articles, and operational procedures. • Coordinate with IT teams on infrastructure projects and operational initiatives. • Manage incidents and service requests through Jira Service Management. • Provide timely communication, issue escalation, and status updates to stakeholders. • Drive proactive issue resolution and continuous service improvement initiatives. • Required Skills • 2+ years of IT Support / Service Desk experience. • Microsoft 365 Administration. • Exchange Online, Entra ID (Azure AD), Active Directory. • Microsoft Intune and Microsoft Defender. • Jira Service Management and Confluence. • Strong communication, documentation, and customer service skills. • Ability to work independently and collaborate with global teams. • Support Model • Primary end-user support resource. • First point of contact for desktop, laptop, Microsoft 365, and user access-related issues. • Coordinate with Infrastructure and Network SMEs when specialized support is required. • Maintain documentation, knowledge base articles, and operational processes. This is customer-friendly and can be directly added to the SOW or transition plan. Azure