Senior Executive - Technical Services Protecton

Job description

Role & responsibilities • Provide technical support for Protective Coating products during pre-sales and post-sales activities. • Conduct site inspections and assess surface conditions before coating application. • Recommend appropriate coating systems based on project specifications, environmental conditions, and customer requirements. • Supervise product application to ensure compliance with company specifications and quality standards. • Conduct product demonstrations, mock-ups, and field trials for customers and applicators. • Resolve technical issues related to coating application, adhesion, curing, corrosion protection, and product performance. • Work closely with the Sales team to support project specifications, customer presentations, and technical discussions. • Train contractors, applicators, dealers, and customers on surface preparation, application techniques, safety practices, and product usage. • Prepare technical reports, inspection reports, application guidelines, and failure analysis reports. • Coordinate with R&D, Quality, Manufacturing, and Supply Chain teams to address technical concerns and improve customer satisfaction. • Ensure compliance with project specifications, safety regulations, and quality standards throughout project execution. • Visit customer sites regularly to monitor application quality and provide technical recommendations. • Investigate customer complaints, identify root causes, and recommend corrective and preventive actions. • Stay updated on industry standards, coating technologies, competitor products, and application methodologies. • Maintain records of site visits, technical observations, project status, and customer feedback through MIS/CRM systems. • Support new product launches by conducting technical awareness sessions and customer training programs.