Senior L2 Support

Job description

Here’s What Your Day Would Look Like • Defining monitoring events forIDfy's services and setting up the corresponding alerts • Responding to alerts, with triaging, investigating and resolving resolution ofissues • Learning about various IDfy applications and understanding the events emitted • Creating analytical dashboards for service performance and usage monitoring • Responding to incidents and customer tickets in a timely manner • Occasionally running service recovery scripts • Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis We’ll get along if you • Are a graduate with a minimum of 3+ years of technical product support experience with following skills: • Clear logical thinking and good communication skills. • We believe in individuals who are high on ownership and like to operate with minimum management • An ability to "understand" data and analyze logs to help investigate production issues and incidents • Hands On experience of Cloud Platforms (GCP/AWS) • Hands On experience oflogs monitoring tool(Kibana, Stackdriver, CloudWatch) • Experience creating Dashboards &Alerts with tools like Metabase, Grafana, Prometheus • Experience in writing SQL is plus • Knowledge of Scripting language like Elixir/Python is a plus • Above all, a mindset of continuous growth & learning and implement what you learn there