Senior Manager Global Seat Planning

Job description

Must Have Skills • 1215+ years in seat planning, capacity planning, workforce planning, or real estate planning within BPO, GCC, Captive, or Tech environments • Strong understanding of offshore delivery economics, seat utilization, and growth scalability • Proven experience operating in matrixed, globally governed organizations from India • Demonstrated ability to handle multiple projects involving seating changes, space constraints, and business growth. • Proficiency in Microsoft Excel (pivot tables, VLOOKUP, basic formulas) for data tracking and reporting. • Comfortable interpreting floor plans, seat maps, and occupancy reports. • Up to 10% travel globally, with potentially extended stays—varies as needed. Good to have Skills • Detail-oriented and highly organized, with a track record of maintaining accurate records and documentation. • Excellent communication and interpersonal skills to coordinate with stakeholders across departments. • In-depth knowledge of the technical industry and call center operations. • Strong project management skills with the ability to handle multiple, simultaneous projects and strategic planning. • Good to have proficiency in workforce management tools such as Blue Pumpkin, Aspect, and IEX. • Working knowledge of automatic call distributors (Avaya, Nortel, Rockwell) and data warehouse front-end tools (e.g., Business Objects)