Senior Manager- Life and Annuity

Job description

Job description: Senior Manager – UK Life and Pension, insurance Process Position Overview The  Manager role is a non-voice position within the insurance process, specifically Life and Pension Retirements. Candidates must be flexible to work in any shift and hold a graduate degree in any stream. Qualifications & Experience ·       Graduate in any discipline ·       14+ years of experience, primarily in BPO insurance (Life and Pension Retirements) ·       Must have a team of 150+ associates ·       Relevant certifications: CF1, FA1, FA2 (one or more) ·       Intrusted to work from office 5 days in week in UK Shift(2-11pm) ·       Job Location: Pune Essential Skills ·       Strong knowledge of insurance products and policy life cycles ·       Excellent customer service orientation ·       Outstanding written and verbal communication skills ·       Team coaching and development abilities ·       Ability to share and communicate important information to increase team efficiency ·       Self-motivation, accountability, organizational and prioritization skills ·       Ability to multitask and work proactively ·       Ambitious and independent work ethic ·       Managing SLAs, resolving team queries, and ensuring smooth operations ·       Liaising and coordinating with internal and external teams ·       Accountability for outstanding items and escalation of open issues ·       Professional and cordial behavior with clients ·       Adherence to SOPs, timely review, updates, and sign-off Good to Have Skills ·       Proficiency in Microsoft Office (Excel, Outlook, Word) ·       Process knowledge (insurance domain, platforms/applications, client-specific knowledge) Trainable Skills ·       Specific platform and client knowledge within insurance industry Language Requirements ·       English (Reading/Writing) – B1 Intermediate proficiency ·       Nationality: Non-native (no restriction specified) Responsibilities ·       Managing and coaching a team of 100-200 associates ·       Ensuring SLA adherence and smooth process operations ·       Providing feedback and sharing key information with the team ·       Liaising with various stakeholders to resolve queries and outstanding issues ·       Maintaining professionalism and adherence to company SOPs