Senior Manager

Job description

Overview We are seeking an experienced and strategic Senior QA Manager to lead and transform our Quality Assurance and Automation testing practices across enterprise-scale digital platforms. The ideal candidate will be responsible for managing end-to-end QA delivery, driving automation adoption, leading large cross-functional QA teams, and ensuring the highest standards of software quality in fast-paced, agile environments. Key Responsibilities • Own the full life cycle of QA delivery across multiple concurrent projects, ensuring timely, high-quality releases. • Define and implement QA strategies aligned with business objectives, delivery timelines, and risk management frameworks. • Partner with Product, Engineering, and DevOps teams to embed quality early in the SDLC (Shift-Left Testing). • Ensure all testing activities comply with ISO 27001, ISO 27701, and other regulatory standards applicable to BFS, Media, and Enterprise SaaS domains. • Lead and scale a high-performing team of QA professionals (minimum 100+ members), including automation engineers, manual testers, test analysts, and QA leads. • Foster a culture of continuous learning, innovation, and ownership through mentorship, career development plans, and performance management. • Spearhead the design, implementation, and governance of enterprise-grade automation frameworks using Selenium (Java/C#), Rest Assured, Cucumber, and Jenkins. • Champion parallel test execution, CI/CD integration, and test environment orchestration via Jenkins, GitLab CI, or similar tools. • Establish reusable, maintainable, and scalable test artifacts using Maven/Gradle structures and version-controlled repositories. • Integrate AI-driven testing techniques (e.g., self-healing tests, intelligent test prioritization, anomaly detection) to improve test efficiency and coverage. • Lead the definition and execution of comprehensive API testing strategies using Postman, Rest Assured, JMeter, and custom frameworks. • Design and execute robust end-to-end (E2E) test scenarios covering critical user journeys (e.g., registration, subscription lifecycle, payment processing, profile management). • Drive the adoption of AI/ML-based testing tools and techniques to: • Collaborate with R&D and AI teams to pilot new testing innovations and integrate them into production workflows. • Provide executive-level reporting on QA metrics: defect density, test coverage, automation percentage, release stability, cycle time reduction. • Serve as the primary QA liaison between business stakeholders, delivery managers, and technical teams. Qualifications & Experience • 12+ years of progressive experience in QA management, with at least 5 years in leadership roles managing teams of 50+ engineers. • Proven track record of managing large-scale QA operations (100+ team members) across global delivery centers. • Strong background in enterprise software delivery, preferably in BFS, Media & Entertainment, Supply Chain, InsurTech, or Digital Experience domains. • Experience working with global clients across North America, Europe, and the MENA region.