Senior Manager

Job description

Senior Operations Manager – Medical Devices 📍 Location: Kolkata 🕒 Shift: 12 PM – 11 PM 🎓 Qualification: Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering 💼 Experience: 12+ Years Are you a seasoned leader with extensive experience in the Medical Devices industry and a proven track record of managing large-scale operations? We are looking for a dynamic Senior Operations Manager to drive operational excellence. Key Responsibilities ✅ Lead end-to-end global Product Quality Complaint (PQC) operations for a team of approximately 200+ professionals . ✅ Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes. ✅ Manage customer escalations and build strong stakeholder and client relationships. ✅ Drive operational transformation through automation, AI, analytics, and continuous improvement initiatives. ✅ Lead strategic governance programs and support regulatory inspections and audits. ✅ Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals. ✅ Build and develop high-performing teams while fostering a culture of quality and compliance. Required Experience ✔ 12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO environment. ✔ 8–10+ years of leadership experience managing large-scale global operations. ✔ Strong expertise in: • Product Quality Complaints (PQC) • Post Market Surveillance (PMS) • Vigilance • Quality & Customer Quality Operations • CAPA Programs • Complaint Handling Systems • Regulatory Compliance & Audits