Senior Microsoft 365 Operations Specialist

Job description

Technical Delivery  Second Level operational support for Microsoft 365 within clearly defined boundaries:  M365 Second Level Support    • Incident and service request handling   • Analysis of user issues (authentication, access, permissions)   • Troubleshooting in Teams, SharePoint, OneDrive, Outlook   • Documentation and structured escalation   • Execution of standard changes based on approved runbooks  Security / Defender – Triage & Basic Response    • Participate in global support reviews  • Work within agile delivery models (Kanban / Scrum)  • Review and triage of alerts and incidents   • Prioritization and classification   • Incident documentation and assignment   • Analysis of risky sign-ins   • Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)  SharePoint / Teams Support    SharePoint  • Permission analysis  • Structure validation  • Management of SharePoint groups  • Support for minor configuration adjustments  Teams  • Management of team memberships and channels  • Permission analysis  • Review of apps and policies (read-only)  • Teams Rooms health checks  • Device assignment verification  • Teams Phone Component Monitoring  Teams Telephony (Operational Support)    • Assignment of phone numbers   • Troubleshooting call-related issues   • Voicemail and call forwarding adjustments   • Delegation and call group configuration   • Analysis of CQD and call logs   • Verification of Operator Connect and Direct Routing status  Identity / Entra ID    • User management   • Group management (non-privileged groups)   • Password and MFA reset   • Sign-in log analysis   • Session revoke actions   • Read-only Conditional Access impact analysis  Enterprise Apps / App Registrations    • Creation of app registrations   • Management of application owners   • Creation and renewal of secrets   • Certificate management (upload/renewal)   • Maintenance of redirect URIs   • Troubleshooting authentication issues   • Sign-in log analysis  Power Platform    • Troubleshooting of apps and flows   • Log analysis   • Review of sandbox environments  Exchange Online    • Message trace and mail flow analysis   •