Senior M365 / Intune Client Management Specialist

Job description

Responsibilities  Windows 11 Rollout Support    • Support device onboarding via Autopilot   • Validation and handling of hardware hash imports   • Troubleshooting Autopilot deployment issues   • Execution of device readiness checks   • Monitoring rollout progress and identifying blockers    Intune Device Management    • Monitoring enrollment and device status   • Troubleshooting enrollment and configuration issues   • Review and analysis of compliance status   • Execution of predefined remediation steps  BYOD (Entra Registered) – Compliance Support    • Analysis of compliance issues on BYOD devices   • User guidance for resolving compliance problems   • Validation of device configuration   • Escalation of complex issues  Corporate Devices (Entra Joined)    • Support of company-managed devices   • Troubleshooting policy and configuration issues   • Support device lifecycle (reset, reprovisioning)   • Validation of compliance and configuration  Software Deployment & Patch Management    • Monitoring application deployments in Intune   • Analysis of failed software installations   • Monitoring Windows update and patch status   • Identification of recurring deployment issues   • Suggestion of remediation actions  Software Packaging Coordination    • Validation and testing of application packages   • Support for package acceptance and quality checks   • Creation of requirements for packaging requests   • Coordination with internal and external packaging teams   • Feedback and rework coordination  Intune & Client Ticket Handling (Second Level Support)      Processing of incidents and service requests in the area of Intune and client management     Analysis and prioritization based on SLAs and support processes     Troubleshooting of:   • Autopilot and enrollment issues  • BYOD compliance errors  • Software installation failures  • Patch and update issues  • Policy conflicts  Ticket Analysis & Quality Assurance    • Structured documentation of tickets and solutions   • Identification of recurring issues (problem patterns)   • Creation of standard solutions and runbooks   • Ensuring audit-ready ticket documentation  Escalation & Collaboration    • Structured escalation to 3rd level / engineering teams  • Collaboration with:  • En