Senior Service Reliability Engineer

Job description

**Job Title** Senior Service Reliability Engineer Job Description **Key Responsibilities** **Application Reliability, Availability & Security** - Own **end-to-end reliability of applications** in production environments - Ensure adherence to **SLA, SLO, and SLI targets** - Continuously improve **availability, latency, and performance metrics** - Ensure applications comply with **security, privacy, and governance standards** - Support patching, vulnerability remediation, and compliance requirements **Incident Management & Problem Resolution** - Lead **incident response, triage, and resolution** across application layers - Perform **root cause analysis (RCA)** and drive permanent fixes - Reduce Mean Time to Recovery (MTTR) through automation and process improvements - Act as escalation point for critical production issues **Automation & Reliability Engineering** - Develop automation for **deployment, monitoring, and recovery processes** - Drive **“Reliability as Code” and infrastructure automation** - Build self-healing mechanisms and reduce manual operational effort - Design and maintain **CI/CD pipelines for application delivery** - Ensure reliable and consistent deployments using automated pipelines - Support application release cycles with zero/low downtime strategies **Observability & Capacity Planning** - Implement **monitoring, logging, and alerting systems** - Define meaningful alerts and reduce noise/false positives - Create dashboards and metrics for real-time health visibility - Conduct **performance testing and tuning** - Forecast capacity and ensure scalability of applications - Optimize cost vs performance in cloud environments **Required Qualifications** **Education** - Bachelor’s/Master’s degree in Computer Science or related field **Experience** - 8+ Years in **SRE / DevOps / Production Engineering roles** - Hands-on experience supporting **production-grade applications in cloud environments** **Technical Skills** **Core SRE Skills** - Experience with JAVA Based Applications - Incident management & on-call operations - Monitoring & observability (Prometheus, Grafana, ELK, Dynatrace, etc.) - Knowledge of SLA/SLO/SLI frameworks **Cloud & Infrastructure** - AWS / Azure / GCP - Kubernetes, Docker (containerization) - Infrastructure as Code (Terraform, ARM, etc.) **Automation & CI/CD** - Jenkins / Azure DevOps / GitHub Actions - Scripting: Python / Bash / PowerShell **Application Troubleshooting** - Strong debugging skills across: - Application layer (Java, .NET, Node.js) - Middleware (Tomcat, IIS, containers) - Database & APIs **Diversity & Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. **Be aware of recruitment scams** Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.