Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM)

Job description

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery Job Description REQUIREMENTS: • Experience: 7+ years in ServiceNow development • Strong experience in ServiceNow SPM, CSM, and ITSM modules • Hands-on experience with ServiceNow Service Portal and Integrations • Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments • Experience in gathering business requirements and translating them into scalable technical solutions • Strong knowledge of ServiceNow platform architecture, configuration, and customization • Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions • Experience with Jelly Scripting and AngularJS • Experience in developing and maintaining integrations with third-party and enterprise applications • Strong understanding of ServiceNow development best practices and governance • Experience in component integration testing and troubleshooting • Strong analytical, problem-solving, and debugging skills • Excellent communication and stakeholder management skills • Experience in ITOM, GRC, or HRSD modules will be an added advantage • ITIL knowledge is preferred RESPONSIBILITIES: • Work with global teams to implement and enhance ServiceNow solutions across multiple locations • Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules • Design, develop, and maintain ServiceNow integrations with enterprise applications • Understand business requirements and support process standardization through effective platform design • Develop, configure, and customize ServiceNow applications and workflows • Create scalable technical solutions aligned with business objectives and platform best practices • Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts • Develop solutions using Jelly Scripting and AngularJS where required • Perform component integration testing and support end-to-end solution validation • Troubleshoot and resolve application, integration, and platform-related issues • Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions • Ensure adherence to ServiceNow development standards, governance, and security best practices • Participate in design reviews and provide recommendations for platform improvements • Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives • Contribute to the successful implementation and adoption of ServiceNow modules across the organization Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field