Senior Supervisor - Operations

Job description

Position: Senior Supervisor - Operations Location:  Hoskote, Bengaluru -Sy No 80/6, Chokkahalli Village kasaba Hobli Hoskote, taluka, Bangalore Bengaluru- 562114 India Google Link - https://www.google.com/maps/dir/13.1162711,77.8177703/Jockey&#43;Maersk&#43;and&#43;page&#43;industry&#43;unit&#43;32,&#43;4R99% 2B2GX,&#43;Chokkahalli,&#43;Karnataka&#43;562114/&#64;13.1136474,77.8128433,1696m/data&#61;!3m2!1e3!4b1!4m18!1m7!3m6!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2sJockey&#43;Maersk&#43;and&#43;page&#43;industry&#43;unit&#43;32!8m2!3d13.1174721!4d77.8185911!16s%2Fg%2F11vbwh2vx3!4m9!1m1!4e1!1m5!1m1!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2m2!1d77.8185911!2d13.1174721!3e9?entry&#61;ttu&g_ep&#61;EgoyMDI2MDcxMy4wIKXMDSoASAFQAw%3D%3D Job Purpose:   The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations, ensuring achievement of productivity, quality, inventory accuracy, customer service, safety, and cost targets. The role involves leading a team of supervisors, team leaders, operators, and associates while driving operational excellence and continuous improvement initiatives. Experience • 8-10 years of warehouse and logistics operations experience. • Minimum 3 years in a supervisory or team management role. • Experience handling large-scale warehouse operations and customer-facing accounts. Key Responsibilities 1. Warehouse Operations Management • Manage daily inbound, outbound, inventory, returns, and VAS operations. • Ensure timely receipt, putaway, picking, packing, dispatch, and order fulfillment. • Monitor operational KPIs and ensure achievement of customer SLAs. • Ensure optimum utilization of warehouse space, equipment, and manpower. 2. Team Leadership & People Management • Lead and supervise supervisors, team leaders, and warehouse associates. • Conduct daily shift briefings and performance reviews. • Monitor attendance, productivity, absenteeism, and manpower deployment. • Coach, mentor, and develop team members for enhanced performance. • Support recruitment, induction, and training activities. 3. Inventory Management • Ensure inventory accuracy through cycle counts and physical verification. • Investigate stock discrepancies and implement corrective actions. • Monitor inventory movements and system transactions. • Ensure inventory integrity and compliance with customer requirements. 4. Customer Service & Stakeholder Management • Act as the primary operational contact for customers and internal stakeholders. • Provide timely updates on operational performance and service issues. • Support customer visits, audits, and business reviews. • Resolve operational escalations promptly. 5. Performance & Productivity Management • Drive productivity improvement initiatives. • Monitor throughput, utilization, and efficiency metrics. • Ensure achievement of productivity and cost-saving targets. • Support automation and process optimization projects. 6. Compliance, Safety & Quality • Ensure compliance with Maersk safety policies and statutory requirements. • Drive warehouse 5S and housekeeping standards. • Conduct safety inspections and risk assessments. • Ensure adherence to SOPs, work instructions, and customer operating procedures. • Support internal, external, and customer audits. 7. Continuous Improvement • Lead Kaizen, Lean, and process improvement initiatives. • Identify operational bottlenecks and implement corrective actions. • Drive reduction in overtime, damages, errors, and waste. • Support digital transformation and system enhancement initiatives. 8. Reporting & MIS • Prepare and submit daily, weekly, and monthly operational reports. • Analyse KPI trends and implement action plans. • Present operational performance to management and customers. • Ensure timely closure of audit observations and action items. Qualifications • Graduate degree in Logistics, Supply Chain, Business Administration, or related field. • Professional certifications in Supply Chain/Logistics preferred. Required Skills • SAP • Inventory Control • People Management • Operational Planning • KPI Management • Customer Relationship Management • MS Excel<