Senior Supervisor, Transaction Processing

Job description

**Job Track Description:** - Requires broad technical expertise and company and industry knowledge. - Accountable for functional, operational, and/or program management. - Achieves goals through the work of others. - Manages performance appraisals and pay reviews. - Manages training for 3 or more employees. - Manages hiring and termination actions. **General Profile** - Supervises daily tasks of complex business, technical support, or production teams. - Sets team priorities to ensure timely project completion. - Coordinates work activities with other supervisors. - Makes decisions based on policies, procedures, and business plans. - Receives guidance from manager. - May not perform the work supervised. **Functional Knowledge** - Understands and applies concepts in the field of expertise. - Has basic knowledge of other disciplines. **Business Expertise** - Understands how to improve efficiency across related teams. **Impact** - Impacts the quality and effectiveness of the team and its contribution to the subfunction. **Leadership** - Sets priorities and mentors employees to meet daily deadlines. **Problem Solving** - Resolves day-to-day technical and operational problems. **Interpersonal Skills** - Uses tact to exchange information and handle sensitive issues. **Responsibility Statements** - Manages teams and provides direction to resolve problems. - Manages client SLAs. - Coordinates resource planning. - Coordinates with support functions. - Generates financial reporting - Prepares employee payroll. - Communicates with stakeholders and clients. - Drives process efficiencies. - Coordinates employee training and development. - Manages people and performance. - Manges risk management, security, compliance and business continuity. - Manages client transitions. - Responsible for billing and invoicing. - Participates in customer meetings and conference calls. - Ensures best business practices and standard business policies. - Performs other duties as assigned - Complies with all policies and standards