Senior Supervisor, Transaction Processing

Job description

Job Track Description: • Requires broad technical expertise and company and industry knowledge. • Accountable for functional, operational, and/or program management. • Achieves goals through the work of others. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions. General Profile • Supervises daily tasks of complex business, technical support, or production teams. • Sets team priorities to ensure timely project completion. • Coordinates work activities with other supervisors. • Makes decisions based on policies, procedures, and business plans. • Receives guidance from manager. • May not perform the work supervised. Functional Knowledge • Understands and applies concepts in the field of expertise. • Has basic knowledge of other disciplines. Business Expertise • Understands how to improve efficiency across related teams. Impact • Impacts the quality and effectiveness of the team and its contribution to the subfunction. Leadership • Sets priorities and mentors employees to meet daily deadlines. Problem Solving • Resolves day-to-day technical and operational problems. Interpersonal Skills • Uses tact to exchange information and handle sensitive issues. Responsibility Statements • Manages teams and provides direction to resolve problems. • Manages client SLAs. • Coordinates resource planning. • Coordinates with support functions. • Generates financial reporting • Prepares employee payroll. • Communicates with stakeholders and clients. • Drives process efficiencies. • Coordinates employee training and development. • Manages people and performance. • Manges risk management, security, compliance and business continuity. • Manages client transitions. • Responsible for billing and invoicing. • Participates in customer meetings and conference calls. • Ensures best business practices and standard business policies. • Performs other duties as assigned • Complies with all policies and standards