Senior Systems Operations Engineer - L2 Support, UNIX, ITIL

Job description

**About this role:** Wells Fargo is seeking a Senior Systems Operations Engineer. Payments Modernization Platform Engineer / SRE to join Payments Liquidity Technology (GPLT), supporting the International Payments team. This role sits at the intersection of engineering, service management, and reliability. You will be embedded early in the Payments Modernization lifecycle to ensure platforms are operable, resilient, observable, and supportable by design, not retrofitted after go-live. You will work closely with Application Engineering, Architecture and Service Operations teams to shape how new payment capabilities are built, tested, released, and stabilized at scale. **In this role, you will:** - Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area - Contribute in increasing system efficiencies and lowering the human intervention time on related tasks - Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability - Work with vendors and other technical personnel for problem resolution - Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards - Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability **Required Qualifications:** - 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** - 4+ years Observability: Distributed tracing, metrics, logging, SLO tooling - 4+ years Testing Resilience Validation: BlazeMeter, Chaos Monkey - Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment - Demonstrated ability to productionize new platforms, not just support them - Experience working with event-driven, distributed architectures - Proven ability to partner with engineering teams while representing the production and operational lens - Comfortable operating in early-stage, ambiguous transformation environments - Strong communication skills, with the ability to explain technical risk to senior stakeholders **Job Expectations:** - L2 Support experience with strong ITIL process and strong troubleshooting skills - Hands-on experience in automation using shell/pearl/Python and AI tools - Strong knowledge on any of monitoring tools like ITRS Geneos, AppDynamics, Splunk - Strong knowledge on Database, MQ and middleware technologies