Senior Technical Consultant- ServiceNow Technical Architecture

Job description

Job Description Senior Technical Consultant- ServiceNow Technical Architecture Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune Location Flexibility: Multiple Locations in Country Req Id: 11421 Posting Start Date: 8/27/26 At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. Skills: ServiceNow Technical Architecture & Implementation Client Stakeholder Management & Communication Delivery Leadership & Team Mentoring Role: Senior Technical Consultant Exp 7+yrs Shifts: 8AM-5 PM Key Responsibilities Leadership & Delivery: • Lead full-lifecycle ServiceNow implementations from discovery through go-live and post-implementation support • Own delivery outcomes, quality standards, timeline adherence, and budget management with full accountability • Make independent technical and architectural decisions aligned with client requirements and best practices • Execute technical delivery across multiple ServiceNow modules (incident management, change management, CMDB, ITSM, ITOM, custom development, integrations, or other platforms as required) Stakeholder & Client Management • Serve as primary client-facing delivery lead; manage expectations, communicate progress, and resolve issues transparently • Conduct requirements analysis, design reviews, and technical workshops directly with client stakeholders • Build and maintain client relationships; demonstrate commercial acumen and business-focused thinking Technical Delivery & Hands-On Work • Design and implement ServiceNow solutions using best practices and platform capabilities • Perform hands-on configuration, customization, and development as needed to ensure quality outcomes • Ensure code quality, adherence to standards, and comprehensive testing throughout implementation • Drive process optimization and value realization for the client Team & Knowledge Leadership: • Lead and mentor consulting team members; provide technical guidance and capability building • Conduct knowledge transfer and ensure team development aligned with delivery outcomes • Required Qualifications & Experience8+ years of professional experience in IT service management, ServiceNow implementations, or related enterprise software delivery • 5+ years of hands-on ServiceNow configuration, development, and customization across multiple modules • Proven track record leading complete implementations independently from scoping through go-live • Strong technical foundation in ServiceNow architecture, workflows, business rules, scripting (JavaScript/GlideScript), and integrations • Direct experience managing client relationships, conducting workshops, and communicating technical concepts to non-technical stakeholders • Demonstrated commercial awareness: ability to scope work, manage timelines and budgets, and identify upsell opportunities • ServiceNow platform certifications (System Administrator, Application Developer, or higher) strongly Technical Expertise • Deep ServiceNow platform knowledge; ability to architect and build complex solutions with minimal guidance • Database design, systems integration, API development, and troubleshooting complex technical issues Communication & Stakeholder Management: • Excellent written and verbal communication in English; ability to communicate clearly with executives, technical teams, and end-users • Stakeholder management: building trust, managing expectations, and resolving conflicts professionally • Presentation and facilitation skills; comfort leading technical and business discussions Problem-Solving & Delivery: • Strong analytical and problem-solving capability; ability to work through ambiguous requirements • Project leadership: disciplined approach to planning, risk management, and delivery accountability • Quality focus: attention to detail, testing rigor, and commitment to best practices Leadership & Mentoring: • Team leadership: ability to motivate, develop, and hold team members accountable • Mentoring mindset; commitment to developing capability in others Preferred Qualifications: • Experience with multiple ServiceNow modules (ITSM, ITOM, HR, Procurement, Governance) • Background in offshore delivery or distributed team leadership • Experience with implementation methodology frameworks (Agile, Waterfall, Hybrid) • Track record in capturing and delivering commercial value; experience in presales or opportunity scoping Background in ITSM or IT governance; ITIL certification a plus Relocation Supported: Yes Visa Sponsorship Approved: No At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.