Service Advisor - Acko Drive Service Centre

Job description

**Position:** Service Advisor **Location:** Acko Drive Service Centre, Kudlu Gate, Bengaluru **About Us** ACKO Drive is building a seamless car ownership platform – from buying a new car to maintaining, repairing, and selling it. We are setting up a network of multi-brand service centres operated under standardized SOPs to deliver **best-in-class customer experience** . **Role Overview** We are looking for a **Service Advisor** to be the face of ACKO at our Acko Drive Service Centre, Kudlu Gate. The role involves managing customer interactions, coordinating workshop operations, and ensuring superior service delivery. **Key Responsibilities** - Act as the first point of contact for customers and understand service needs. - Provide professional advice on repairs, maintenance, and preventive care. - Prepare job cards, track progress, and ensure timely delivery of vehicles. - Coordinate with workshop & parts teams to ensure smooth service flow. - Maintain transparency on costs, timelines, and approvals. - Drive customer satisfaction (NPS), handle escalations, and build long-term relationships. - Achieve upselling & cross-selling targets for VAS and preventive maintenance packages. **Qualifications & Experience** - Graduate/Diploma in Automobile/Mechanical Engineering preferred. - 2–5 years of experience as Service Advisor in Car OEMs or multi-brand workshops. - Experience in handling both service and bodyshop vehicles. - Strong communication & interpersonal skills with a customer-first mindset. - Familiarity with job card systems, billing, and SOP adherence. **Performance Metrics** - Customer Satisfaction (NPS) - Turnaround Time (TAT) - Upselling & Cross-selling performance - Repeat business & customer retention