Service Desk Agent I

Job description

### Job Summary Service Desk Agent I **Hyderabad, India** Are you someone who thrives on helping people, solving problems at speed, and making every interaction countIf you bring energy, empathy, and a passion for exceptional service to everything you do - this could be your next great move. Join Swiss Re's ContactOne team in Hyderabad and become the voice and heartbeat of a world-class service experience. ### About the Role As a **Service Desk Agent I** within ContactOne, you will be the **first point of contact** for Swiss Re employees and clients across a wide range of inquiries - delivered through phone, email, self-service portal, and chat. Your missionResolve issues at first contact wherever possible, and when escalation is needed, ensure every handoff is seamless, accurate, and swift. This is a role for someone who takes pride in service excellence, thrives in a fast-paced environment, and understands that every interaction is an opportunity to make a real difference. You'll be part of a passionate, agile team that is continuously evolving - powered by AI, digital tools, and a genuine commitment to improvement. ### About the Team ContactOne is part of the **Customer Service unit** within Swiss Re's **Group Digital Transformation** department - and it's the one place to go for Swiss Re employees and clients to quickly and easily get what they need from the Group. Our scope spans services from **Information Technology, Corporate Real Estate and Services, Human Resources, Communications, Global Business Services, and Legal Compliance**. We are a hardworking, passionate, and inclusive team, boosted by **AI and digital self-service innovation**, continuously refining our agile practices and nurturing talent in a rapidly evolving digital landscape. We don't just answer queries - we deliver outstanding, efficient customer care that reflects Swiss Re's commitment to excellence. Whether you're supporting an internal colleague or an external client, ContactOne is where meaningful service happens. ### About the Role - Key Responsibilities #### About You You are a service-oriented professional who brings genuine enthusiasm for helping others, a calm and structured approach to problem-solving, and the interpersonal skills to navigate even the most challenging customer interactions with confidence and care. You understand that great service isn't just about fixing problems - it's about making people feel heard, supported, and valued. #### We are looking for candidates who meet these requirements: #### These are additional nice to haves: Disclaimer : This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.