ServiceNow Engineer- HRSD & CSM

Job description

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role and Responsibilities • Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, Lifecycle Events, HR Services, Customer Case Management, Knowledge Management, and Customer Portals. • Drive digital transformation initiatives through workflow automation, self-service experiences, and AI-powered solutions. • Configure and enhance Employee Center, Agent Workspace, Case Management, Catalog Items, Knowledge Bases, Record Producers, and Service Portals. • Develop custom applications, integrations, APIs, workflows, and reusable platform components using ServiceNow best practices. • Implement AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI-driven user experiences. • Collaborate with business stakeholders to translate requirements into scalable technical solutions. • Build and support integrations with HR, CRM, Identity Management, ERP, and other enterprise systems using REST, SOAP, and Integration Hub. • Perform technical analysis, troubleshooting, root cause analysis, and performance optimization across HRSD and CSM applications. • Support platform upgrades, release management, testing, and deployment activities while ensuring platform stability and security. • Contribute to platform standards, solution design reviews, technical documentation, and governance practices. Qualification / Requirements • 3-5 years of hands-on ServiceNow development and implementation experience. • Strong expertise in HRSD and CSM modules with solid ServiceNow Platform development experience. • Hands-on experience with HR Case Management, Employee Center, Lifecycle Events, HR Knowledge Management, Customer Service Management, Case Routing, Knowledge Management, and Customer Workspaces. • Strong experience with Flow Designer, Integration Hub, Service Catalog, Workspaces, and Service Portal. • Proficiency in JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ServiceNow APIs. • Experience building integrations using REST APIs, SOAP, SSO/SAML, and enterprise integration patterns. • Experience implementing AI-enabled solutions using Now Assist, AI Search, Virtual Agent, Predictive Intelligence, Agent Assist, or Generative AI capabilities. • Knowledge of ServiceNow architecture, security, platform governance, performance optimization, and upgrade management. • Strong analytical, troubleshooting, communication, presentation, and stakeholder collaboration skills. • Experience working in Agile product delivery environments. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.To learn more, please visit micron.com/careersAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.    Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.