ServiceNow MID Server Administrator-Senior Specialist

Job description

Key Responsibilities - Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux. - Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines. - Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution. - Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues. - Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning. - Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics. - Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues. - Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux. - Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes. - Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues. **Required Qualifications** - Hands-on experience administering ServiceNow MID Servers in enterprise environments. - Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers. - Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates. - Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics. - Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline). **Required Skills (Primary)** - ServiceNow MID Server Administration - ServiceNow Discovery support - ServiceNow Orchestration support - ECC Queue monitoring/troubleshooting - Proxy configuration & connectivity troubleshooting - TLS and certificate installation/renewal/rotation **Preferred Skills (Secondary)** - Linux administration - DevOps concepts and operational automation practices - Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements) - Network and Internet Security fundamentals - Exposure to Public Cloud Security Architectures - Exposure to Kubernetes - Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP) - Familiarity with Edge Computing Architecture concepts Work Environment / Additional Information - MID Server environments span both Windows and Linux. - Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance. Shift Requirement - Must be willing to work in rotational shifts supporting a global 24x7 environment. - Participate in on-call rotations and major incident bridges as required. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Bangalore, India, Hyderabad, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.