ServiceNow MID Server Administrator-Senior Specialist

Job description

Key Responsibilities • Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux. • Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines. • Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution. • Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues. • Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning. • Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics. • Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues. • Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux. • Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes. • Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues. Required Qualifications • Hands-on experience administering ServiceNow MID Servers in enterprise environments. • Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers. • Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates. • Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics. • Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline). Required Skills (Primary) • ServiceNow MID Server Administration • ServiceNow Discovery support • ServiceNow Orchestration support • ECC Queue monitoring/troubleshooting • Proxy configuration & connectivity troubleshooting • TLS and certificate installation/renewal/rotation Preferred Skills (Secondary) • Linux administration • DevOps concepts and operational automation practices • Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements) • Network and Internet Security fundamentals • Exposure to Public Cloud Security Architectures • Exposure to Kubernetes • Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP) • Familiarity with Edge Computing Architecture concepts Work Environment / Additional Information • MID Server environments span both Windows and Linux. • Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance. Shift Requirement • Must be willing to work in rotational shifts supporting a global 24x7 environment. • Participate in on-call rotations and major incident bridges as required. Weekly Hours: 40 Time Type: Regular Location: Bangalore, India, Hyderabad, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.