ServiceNow Sr. Technical Lead

Job description

**Overview** We are seeking a seasoned **ServiceNow Technical Lead** to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform—with a strong emphasis on **Customer Service Management (CSM)** , **Virtual Agent** , **Integrations** , **CMDB** , and **Now Assist (GenAI) capabilities** . The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes. **SN scripting (Business Rules, Script Includes, Client Scripts), domain configuration, Update Sets, ATF, platform plugins & store apps** **Responsibilities** - 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role. - Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations. - Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development. - Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack). - Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs. - Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies). - Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB. - Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF). **Requirements** - Excellent communication, stakeholder engagement, and technical documentation skills. - Bachelor's degree. - ServiceNow Certification - Good to Have.