ServiceNow - Technical Consultant_Event Management Engineer

Job description

Job Details Req ID: phone\\_number ServiceNow Technical Consultant\\_Event Management Engineer Location: On-site (as required) Job Type: Full-Time Job Summary About the Role: We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform. Responsibilities • Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices. • Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding. • Strong knowledge of CSM data models, case lifecycle, and customer workflows. • Architect and manage real-time integrations with CRM, finance systems, and third-party platforms. • Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows. • Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications. • Oversee interoperability and ensure seamless data flow across platforms. • Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards. Required Qualifications • Bachelors or Masters degree in Computer Science, Information Technology, or related field. • 8+ years of experience in ServiceNow and 4+ years of CSM experience. • Proven track record of successful ServiceNow implementations in enterprise environments. • Certifications (Required/Preferred): Should be CIS CSM certified. Skills Competencies • Strong understanding of ServiceNow architecture and data model. • Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio. • Experience with Agile methodologies and DevOps practices. • Excellent communication, presentation, and stakeholder management skills. • Ability to work independently and manage multiple priorities in a fast-paced environment.