ServiceNow - Technical Consultant - Integration Specialist
NTT DATA BUSINESS SOLUTIONS · Delhi, Delhi, India
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NTT DATA BUSINESS SOLUTIONS · Delhi, Delhi, India
Job Summary We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform. Location Remote / On-site (as required) Job Type Full-Time About the Role Responsibilities • Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules. • Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions. • Provide technical leadership and mentorship to junior consultants and developers. • Customize and configure ServiceNow applications using best practices and maintain platform integrity. • Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools. • Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards. • Stay current with ServiceNow releases and proactively recommend platform enhancements. • Support pre-sales activities including solutioning, demos, and proposal development. Required Qualifications • Bachelors or Masters degree in Computer Science, Information Technology, or related field. • 5+ years of hands-on experience with ServiceNow platform development and administration. • Proven track record of successful ServiceNow implementations in enterprise environments. Certifications (Required/Preferred) • Required: • Junior CSA and at least 1 CIS-(any) and CAD • Intermediate CSA and at least 2 CIS-(any) and CAD • Senior CAS and at least 3 CIS(Any) and CAD Skills Competencies • Strong understanding of ServiceNow architecture and data model. • Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio. • Experience with Agile methodologies and DevOps practices. • Excellent communication, presentation, and stakeholder management skills. • Ability to work independently and manage multiple priorities in a fast-paced environment.