Site Audit & Compliance Lead

Job description

Site Audit & Compliance Lead Description - Key Responsibilities Audit Management • Lead site-wide internal, customer, regulatory, and corporate audits. • Develop and maintain an annual audit calendar and audit readiness framework. • Conduct periodic process audits and compliance assessments across all operational functions. • Coordinate preparation of audit evidence, documentation, and audit responses. • Serve as the primary point of contact for auditors and compliance reviewers. • Ensure timely closure of audit findings and remediation actions. Compliance & Governance • Ensure adherence to HP policies, procedures, regulatory requirements, and customer commitments. • Maintain compliance with information security, privacy, legal documentation, and operational governance requirements. • Monitor compliance risks and implement mitigation plans. • Drive policy awareness and governance programs across the site. • Establish compliance scorecards and reporting mechanisms for leadership review. Risk Management • Identify operational, reputational, regulatory, and business risks. • Perform periodic risk assessments and recommend controls. • Track risk mitigation plans and ensure effective closure. • Support business continuity and operational resilience initiatives. Process Excellence • Conduct compliance reviews of operational processes and workflows. • Partner with Quality and Operations teams to strengthen process controls. • Drive standardization and adoption of best practices across functions. • Analyze audit findings and compliance data to identify improvement opportunities. Training & Awareness • Develop and deliver compliance, ethics, audit preparedness, privacy, and policy training programs. • Create awareness campaigns to strengthen a compliance-first culture. • Ensure mandatory training completion and policy acknowledgements. Stakeholder Management • Partner with Site Leadership, Operations Leaders, HR, Facilities, Security, Legal, Privacy, and Quality teams. • Provide periodic compliance updates to the CCC Bengaluru Leadership Team. • Collaborate with global compliance and governance teams on enterprise initiatives. Reporting & Metrics • Develop executive dashboards and compliance scorecards. • Track: • Audit compliance rate • Audit finding closure performance • Corrective action effectiveness • Policy adherence metrics • Regulatory compliance metrics • Training completion rates • Risk assessment outcomes Required Qualifications • Bachelor's degree in Business, Operations, Quality, Compliance, Risk Management, or related field. • 8+ years of experience in compliance, audit, quality, governance, risk management, or operational excellence. • Experience managing internal and external audits. • Strong understanding of operational controls, risk management, and compliance frameworks. • Experience supporting customer support, shared services, contact center, or operations environments. • Strong analytical, reporting, and stakeholder management skills. • Excellent communication and presentation skills. Job - Services Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"