Specialist Systems Integration & AI Billing Operations / Billing Platforms / Revenue Assurance / Workflow Automation

Job description

**R-116671 – Specialist Systems Integration** **AI-enabled Billing Governance & Revenue Assurance** **Role Overview** We are looking for a detail-oriented and analytically strong professional to support **billing governance and revenue assurance operations** across telecom products and enterprise services. This role focuses on ensuring **accurate and timely billing** by validating contract inputs, product attributes, billing triggers, invoice readiness, and revenue controls. The individual will leverage **workflow tools, analytics, automation-enabled controls, and system-driven insights** to proactively identify billing exceptions, revenue leakage risks, and process gaps while supporting governance and operational excellence. **Key Responsibilities** **Billing Governance & Execution** - Support billing readiness, billing setup validation, reconciliation activities, and issue resolution. - Ensure accurate billing setup aligned to product, contract, and customer requirements. - Drive timely billing activation and closure through workflow tracking. **Contract-to-Billing Alignment** - Review orders, contracts (vendor/OEM), commercial terms, and product attributes. - Validate billing conditions including start dates, rate plans, charge attributes, and account structures. - Support alignment between contract inputs and downstream billing outputs. **Revenue Assurance & Invoice Validation** - Execute billing quality checks and support revenue assurance controls. - Analyze billing exceptions, invoice discrepancies, under/over-billing, and disputes. - Identify and mitigate revenue leakage risks and control gaps. **Analytics, Automation & Insights** - Leverage automation tools, anomaly detection, dashboards, and analytics outputs. - Improve invoice accuracy, exception prioritization, and revenue visibility. - Support AI-driven insights for proactive billing governance and monitoring. **Stakeholder & Vendor Coordination** - Collaborate with Billing, Finance, Product, Operations, Technology, and vendors/OEMs. - Drive resolution of billing gaps, pending triggers, and assurance issues. - Coordinate day-to-day governance activities across business and operational teams. **Governance, Reporting & Operational Support** - Maintain trackers, dashboards, and documentation for leadership visibility. - Support reporting on billing accuracy, leakage risks, exceptions, and issue status. - Prepare analysis, governance materials, and stakeholder updates. - Independently coordinate discussions and drive issue resolution in the absence of senior team members. **Required Qualifications** - 5+ years of experience in telecom billing operations, revenue assurance, invoice validation, reconciliation, vendor management, systems integration, or operational governance. - Strong understanding of: - Billing lifecycle and billing triggers - Invoice validation and dispute management - Revenue assurance concepts and leakage prevention - Vendor/OEM contract inputs and commercial terms - Experience with workflow tools, dashboards, and reporting platforms. - Strong analytical, problem-solving, documentation, and stakeholder management skills. **Preferred Qualifications** - Experience with AI/automation-enabled billing controls and analytics tools. - Exposure to enterprise telecom products and services. - Familiarity with billing systems, OSS/BSS platforms, workflow tools, and revenue assurance processes. - Experience supporting governance, audit readiness, or process improvement initiatives. **Key Skills** - Billing Governance & Operations - Revenue Assurance & Leakage Control - Contract-to-Billing Alignment - Invoice Validation & Exception Management - Billing Reconciliation - Analytics & Automation Tools - Governance Reporting - Stakeholder & Vendor Management **Impact Measures** - Improved billing accuracy and invoice quality. - Reduction in billing gaps, disputes, and revenue leakage risks. - Enhanced visibility through dashboards, analytics, and reporting. - Faster identification and resolution of billing exceptions. - Stronger governance discipline, operational consistency, and revenue assurance outcomes. **Weekly Hours** 40 **Time Type** Regular **Location:** Gurgaon, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.