Sr Associate Billing Governance & AI Revenue Assurance / Telecom Billing / Invoice Validation / Billing Operations

Job description

**Senior Associate – Sales Support** **AI-enabled Contracts, Billing Governance & Revenue Assurance** **Role Overview** We are looking for a detail-oriented and analytically strong professional to support **customer billing governance and revenue assurance operations** across telecom products and enterprise services. This role focuses on ensuring **accurate, timely, and compliant billing** by aligning vendor/OEM contract inputs, commercial terms, product attributes, and billing triggers. The individual will leverage **workflow tools, analytics, automation-enabled controls, and system-driven insights** to proactively manage billing gaps, revenue leakage, and exceptions. **Key Responsibilities** **Billing Governance & Execution** - Support end-to-end billing readiness, setup coordination, trigger tracking, and issue resolution - Ensure accurate billing setup aligned to product, contract, and customer requirements - Drive timely billing activation and closure through workflow tracking **Contract-to-Billing Alignment** - Review orders, contracts (vendor/OEM), commercial terms, and product attributes - Validate billing conditions including start dates, rate plans, charge attributes, and account structures - Ensure seamless flow from contract inputs to downstream billing outputs **Revenue Assurance & Invoice Validation** - Execute billing quality checks and support revenue assurance controls - Analyze billing exceptions, invoice discrepancies, under/over-billing, and disputes - Identify and mitigate revenue leakage risks and control gaps **Analytics, Automation & Insights** - Leverage automation tools, anomaly detection, dashboards, and analytics outputs - Improve invoice accuracy, exception prioritization, and revenue visibility - Support adoption of AI-driven insights for proactive governance **Stakeholder & Vendor Coordination** - Collaborate with Sales Support, Billing, Finance, Product, Operations, Technology, and vendors/OEMs - Drive resolution of billing gaps, pending triggers, and open assurance issues - Ensure effective communication across upstream and downstream teams **Governance, Compliance & Reporting** - Maintain trackers, dashboards, and documentation for leadership visibility - Ensure adherence to process controls, audit readiness, and compliance standards - Support reporting on billing accuracy, leakage, and exception trends **Required Qualifications** - 8+ years of experience in telecom billing operations / billing support / revenue assurance - Strong understanding of: - Billing lifecycle and triggers - Invoice validation and dispute management - Vendor/OEM contract inputs and commercial terms - Experience with workflow tools, dashboards, and reporting platforms - Strong analytical, problem-solving, and stakeholder management skills **Preferred Qualifications** - Experience with AI/automation-enabled billing controls and analytics tools - Exposure to enterprise telecom products and services - Familiarity with compliance, audit, and governance frameworks **Key Skills** - Billing Governance & Operations - Revenue Assurance & Leakage Control - Contract-to-Billing Alignment - Invoice Validation & Exception Management - Analytics & Automation Tools - Stakeholder & Vendor Management **Impact Measures** - Improved invoice accuracy and billing timeliness - Reduction in billing gaps, disputes, and revenue leakage risks - Enhanced visibility through dashboards, analytics, and reporting - Increased automation coverage across billing controls and validation - Stronger compliance, audit readiness, and governance discipline **Location** Gurgaon, India **Weekly Hours** 40 **Time Type** Regular **Location:** Gurgaon, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.