Sr Bank Officer - MFIB - Sales & Services

Job description

:- Join AU Small Finance Bank Limited as a senior-level professional in the Sales and Service department, specializing in Microfinance and Individual Banking (MFIB). This role demands a strategic and hands-on approach to drive sales growth, enhance customer service excellence, and manage a diverse portfolio of microfinance and individual banking clients. The position requires a deep understanding of financial products, regulatory compliance, and market dynamics within the financial services sector. The incumbent will lead initiatives to expand the bank's reach, foster strong client relationships, and ensure the delivery of tailored financial solutions that meet customer needs while aligning with the bank's growth objectives. Responsibilities:- • Develop and implement sales strategies to achieve targeted growth in microfinance and individual banking segments. • Manage and nurture a portfolio of clients, ensuring high levels of customer satisfaction and retention. • Lead and mentor a team of sales and service officers to enhance their performance and professional development. • Conduct market research and competitor analysis to identify new business opportunities and emerging trends. • Ensure strict adherence to regulatory guidelines and internal policies in all sales and service activities. • Collaborate with cross-functional teams to design and deliver customized financial products and services. • Monitor and analyze sales performance metrics, preparing detailed reports for senior management. • Resolve complex customer issues promptly, maintaining the banks reputation for excellent service. • Drive financial inclusion initiatives by promoting microfinance products to underserved communities. • Coordinate with credit and risk teams to assess client eligibility and manage credit exposure effectively. Skill:- • Microfinance Product Knowledge • Client Relationship Management • Sales Strategy Development • Regulatory Compliance in Banking • Team Leadership and Mentoring • Market Research and Analysis • Financial Inclusion Strategies • Credit Risk Assessment • Customer Service Excellence • Performance Metrics Analysis Preferred Qualifications:- • Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred. • Minimum of 5-7 years of experience in sales and service roles within the financial services industry, with a focus on microfinance and individual banking. Key Performance Indicators: #\\Key Performance Indicators\\# Required Competencies: #\\Required Competencies\\# Required Knowledge: #\\Required Knowledge\\# Required Skills: #\\Required Skills\\# Required abilities • Physical: #\\Physical\\# • Other: #\\Other\\# Work Environment Details: #\\Work Environment Details\\# Specific requirements • Travel: #\\Travel\\# • Vehicle: #\\Vehicle\\# • Work Permit: #\\Work Permit\\# Other details • Pay Rate: #\\Pay Rate\\# • Contract Types: #\\Contract Types\\# • Time Constraints: #\\Time Constraints\\# • Compliance Related: #\\Compliance Related\\# • Union Affiliation: #\\Union Affiliation\\#