Sr. D&T Process Automation Engineer

Job description

Job Description: **Job Title** **Senior D&T Intelligent Automation Engineer** **Location** ***Mumbai / Pune*** **Work Type** ***Hybrid*** We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next. **OVERVIEW** The Digital and Technology team at General Mills India Centre is looking for a Senior D&T Intelligent Automation Engineer to contribute to the company’s global digital transformation agenda through intelligent automation delivery. This role is expected to design, develop, and operate scalable automation and AI-enabled automation solutions. This includes leveraging deterministic and probabilistic automation, low-code platforms, workflow technologies, and advanced agentic AI to create measurable value across our global operation. **KEY ACCOUNTABILITIES** An associate in an Intelligent Automation team, focusing on building automation solutions using ServiceNow and integrating AI with Machine Learning and Agentic AI capabilities, would typically have the following key accountabilities: - **Solution Design and Development:** - Design, develop, and implement end-to-end automation solutions within the ServiceNow (Various UI Experience – portal, workspace, playlist etc, Workflows, CRUD Apps) - Translate business requirements and process flows into technical specifications and automation workflows. - Develop custom applications, modules, and integrations within ServiceNow to support automation initiatives. - Main point of contact for the team to address complex issues and prevent business interruptions. - Leads the recruitment and training initiatives for the automation team. Provides coaching and reviews the work of colleagues. - Serves as the point of contact for external vendors and platform partners. - Dedicates time to researching the latest automation technology stack and influences technology and business stakeholders to adopt relevant automation solutions. - **ServiceNow Platform Expertise:** - **Develop Custom Low Code Applications** utilizing ServiceNow App-Engine (Web UI, Workflows, CRUD Apps) - Enhance and maintain CSM module for business. - Configure and customize ServiceNow Applications, including workflows, forms, reports, and dashboards. - Ensure adherence to ServiceNow development standards and governance policies. - **Power Automate experience:** - Exposure to Power platform (PowerApps, Power flow, Automate etc) - Provide ongoing support for existing power platform solutions in production, including troubleshooting, enhancements, and stability improvements. - Help rationalize the technology landscape by identifying PowerApps and flows that should be modernized or migrated to ServiceNow based on business value, complexity, supportability, and platform fit. - **Integration Development:** - Develop and manage integrations between ServiceNow and other enterprise systems (e.g., SAP, GCP , SQL tools) using REST APIs - Ensure secure and reliable data exchange between connected systems. - Manage automation platforms, infrastructure, security, and modernization efforts. - **Testing and Quality Assurance:** - Conduct thorough testing of automation solutions, including unit, integration, and user acceptance testing (UAT). - Identify and resolve defects, performance issues, and security vulnerabilities in developed solutions. - **Documentation and Knowledge Transfer:** - Create and maintain comprehensive technical documentation for all developed solutions, including design documents, user manuals, and support guides. - Manage project documents & delivery processes. Also, responsible for the standards & processes of Talent Acceleration Center - **Collaboration and Communication:** - Work closely with business stakeholders, process owners, and other IT teams to gather requirements and ensure solutions align with business objectives. - Participate in agile development ceremonies (e.g., sprint planning, daily stand-ups, retrospectives). - Communicate technical concepts effectively to non-technical audiences. - **Continuous Improvement and Innovation:** - Stay updated with the latest trends and advancements in intelligent automation, ServiceNow, Machine Learning, and Agentic AI. - Proactively identify opportunities for process improvement and new automation initiatives. - Contribute to the team's knowledge base and best practices. - **Troubleshooting and Support:** - Provide ongoing support for deployed automation solutions, including incident resolution and problem management. - Monitor the performance and health of automation workflows and integrated AI components. **MINIMUM QUALIFICATIONS** - Bachelor’s degree with 8+ years of experience and a minimum of 4 years of relevant experience. - Expert in ServiceNow App-Engine Low Code/No Code development or Customer service Management experience. - Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, and UI policies. - Flow Designer, Actions and Sub-actions. - ServiceNow Portal, Widgets, HTML, and CSS. - Exposure to Microsoft Power Platform, including Power Automate flows and PowerApps, is required. - JavaScript, JSON, XML, and REST APIs. - Integration of ServiceNow with external systems like ERP, GCP, SAAS, and custom applications. - System architecture, data, version control and security. **PREFERRED QUALIFICATIONS** Understanding of: - - Other ServiceNow modules like CSM, ITSM, SAM. - Agentic AI, Gen AI, Python AI Libraries. - Cloud technologies like GCP/Azure/AWS. - DevOps and ML Ops.