Sr. SRE Engineer - Dynatrace & Python

Job description

**About Chubb** Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com. **About Chubb India** At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning. **Position Details:** - **Job Title: Sr. SRE Engineer - Dynatrace & Python** - **Function/Department: Technology** - **Location: Hyderabad/Bangalore** - **Employment Type: Full Time** - **Reports To: TADEPALLI, MADHURI** **Position Summary:** - Act as a Senior, hands-on engineer within the SRE team — designing, building, and operating automation and self-healing systems. - Serve as a senior on-call escalation point and incident responder, driving root cause analysis and durable hardening fixes for critical production issues. - **Champion observability best practice through hands-on Dynatrace instrumentation, dashboard design, and alert tuning across owned services.** **Major Duties and Responsibilities:** - Technical Leadership & Mentorship - **Participate in the 24/7 follow-the-sun on-call rotation as a senior escalation point (L2/L3); take ownership of complex, high-severity incidents.** - **Act as incident commander or technical lead for P1/P2 incidents when rostered; drive diagnosis, mitigation, and recovery under pressure.** - **Build automation and self-healing tooling (Python, Go, or equivalent) that reduces manual toil and improves MTTD/MTTR for owned services.** - **Observability & Dynatrace** - **Instrument applications and infrastructure using Dynatrace (OneAgent, OpenTelemetry) to achieve full-stack observability for owned services.** **Qualification** - Minimum 5 years of experience in software engineering, platform reliability, or SRE roles, with demonstrated hands-on ownership of production services. - **Proven hands-on engineering capability: Python, Go, or equivalent; able to independently build automation tooling and self-healing workflows.** - **Experience participating in 24/7 on-call rotations and acting as a senior escalation point for critical incidents.** - Strong understanding of SDLC, Agile, and DevOps delivery models. - ITIL Foundation Certificate (desirable); SRE engineering skill and reliability outcomes take precedence over ITSM process credentials. **Technical Skill** - **Dynatrace (proficient to expert): OneAgent instrumentation, Davis AI, SLO frameworks, synthetic monitoring, distributed tracing, RUM, log management, USQL.** - **Python, Go, or equivalent: production-grade automation tooling, self-healing workflows, and reliability engineering scripts.** - **AIOps tooling: Dynatrace Davis AI, anomaly correlation, and automated root cause analysis.** - **LLM-based operational tooling: incident summarisation, runbook generation, and AI-assisted triage.** - **Scripting for intelligent automation: self-healing workflows and auto-remediation.** **Why Join Us?** - Be at the forefront of digital transformation in the insurance industry. - Lead impactful initiatives that simplify claims processing and enhance customer satisfaction. - Work alongside experienced professionals in a collaborative, innovation-driven environment. **Why Chubb?** Join Chubb to be part of a leading global insurance company! Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results. - **Industry leader:** Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence - **A Great Place to work:** Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026 - **Laser focus on excellence** : At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results - **Start-Up Culture** : Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter - **Growth and success** : As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment. **Employee Benefits** Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We inve