Sr. Systems Engineer (Mac), 3 - 6 Years

Job description

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Visa’s Corporate IT organization is on a multi-year transformation to modernize the digital workplace, elevate employee experience, and enable secure, scalable, and frictionless productivity across the enterprise. Client Engineering is a critical pillar of this strategy, responsible for delivering highly reliable, secure, and intuitive endpoint platforms that support Visa’s global workforce. We are seeking a dynamic, individual contributor to join our team as Sr. Systems Engineer (Mac). The successful candidate will be required to assist in defining and setting standards, applying solutions-based engineering, assisting in the design and architecture of the macOS Environment, as well as high level operations support within the department for escalations and communication Job Scope This role serves as a Senior Individual Contributor responsible for the design, engineering, and lifecycle management of the macOS platform at global scale. You will partner closely with Information Security, Workplace Technology, Enterprise Architecture, and business stakeholders to deliver a secure, reliable, and high-performing endpoint experience. The role emphasizes deep technical expertise, hands-on execution, and end-to-end ownership of solutions, contributing to platform strategy through engineering excellence, innovation, and cross-functional collaboration—without direct people management responsibilities. Key Responsibilities: Technical Leadership & Ownership • Serve as a individual contributor on macOS platform engineering team, driving secure, scalable, and high-quality outcomes. • Translate platform strategy into well-designed solutions, configurations, and automation that deliver measurable improvements in reliability and user experience. • Lead by example through strong engineering practices, documentation, and technical mentorship for peers. Platform Engineering & Execution • Design, build, and maintain macOS endpoint management capabilities using Jamf Cloud, including device lifecycle, provisioning, patching, software delivery, and compliance. • Develop and maintain automation, packaging, and deployment workflows (e.g., scripting, configuration profiles) to improve scale and reduce manual effort. • Drive adoption of modern Apple ecosystem capabilities (e.g., zero-touch provisioning, identity integration, declarative management) to enhance platform maturity. Reliability & Continuous Improvement • Design and maintain secure, scalable macOS platform standards and configurations. • Ensure platform reliability and performance through proactive monitoring and optimization. • Troubleshoot and resolve complex macOS issues with strong root cause analysis. • Simplify systems and reduce operational overhead through automation and improvements. • Maintain runbooks and documentation while driving adoption of new technologies. Continuous Learning & Innovation • Maintain expertise in macOS, Jamf, and endpoint management technologies, continuously improving skills and knowledge. • Evaluate new tools, technologies, and approaches, providing recommendations that enhance platform capability and developer/user experience. • Demonstrate curiosity and adaptability in learning new technologies, concepts, and operational practices. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: • 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Preferred Qualifications: • 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) • 4+ years of progressive experience in endpoint/client platform engineering with deep expertise in macOS ecosystems. • 3–5 years of experience in an engineering role supporting macOS and Apple hardware at scale. • Hands-on experience with Jamf Cloud, Intune for device management and lifecycle operations. • Proficiency in packaging, scripting, and deployment automation using Jamf (e.g., Bash, shell scripting). • Strong knowledge of macOS systems management within enterprise Active Directory environments. • Proven ability to troubleshoot complex hardware and software issues across macOS platforms. • Solid understanding of enterprise network fundamentals (LAN/WAN/Wi-Fi) and their impact on endpoint performance. • Demonstrated ability to stay current with emerging technologies and industry trends, translating insights into actionable recommendations for tools, platforms, and solutions. • Experience providing L2/L3 support across multiple enterprise applications and platforms. • Familiarity with datacenter architecture and core security principles impacting endpoint environments. • Self-d