Strategic Account Manager

Job description

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travellers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that span borders and cultures and results in incredible value for Agoda, our partners, and our customers. The Opportunity: As Strategic Accounts Manager, based in Gurgaon, your key objective will be to manage and grow Agoda’s relationships with major large key hotel chains and a high volume of strategic accounts. You will play a critical role in driving commercial performance, strengthening partner engagement, and ensuring long-term success across a complex portfolio of large accommodation partners. Ideally, you should have strong experience in the hotel industry and / or travel industry, especially online travel, with proven success in managing enterprise or chain-level partnerships. You will be responsible for overseeing strategic partner relationships, identifying growth opportunities, supporting market partnership related functions, and using data-driven insights to maximize supply performance and satisfy consumer demand on the Agoda website. In this Role, you’ll focus on: • Business Analytics – Generate reports using available data, understand the correlation between the numbers, and know how to interpret it for hotel chain partners in order to drive business growth for both Agoda and partners • Ownership / Execution – Pro-actively and continuously contribute to the growth of Agoda. Have a solution-focused approach to recognize problems as opportunities. Experiment, optimize and scale up initiatives across a large portfolio of strategic and chain accounts • Consulting / Communication – Build trusted external relationships with senior decision makers across major hotel chains. Master a consultative approach to increase engagement in Agoda programs and drive business growth for both Agoda and partners • Account Portfolio Management – Effectively manage a large number of accounts with strong prioritization, organization, and commercial focus. Balance strategic thinking with operational execution to deliver sustainable performance across key hotel chain partners • Market Health Metrics – Master Agoda systems, products and programs, follow set processes and use data to monitor progress towards agreed business goals. Become an expert in the accommodation industry and in the performance dynamics of large hotel chains What you’ll Need to Succeed: • Bachelor’s degree or equivalent, in any relevant field • Three to five years’ experience in e-commerce, technology, internet, hospitality, or travel industries • Experience managing large key hotel chains, enterprise accounts, or a high volume of strategic accounts • Strong interpersonal skills and ability to influence external / internal stakeholders, including senior partner contacts • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint • Ability