Supplier Relations- Flights

Job description

Scapia! A credit card that’s out there to make travel happen for people, by converting their everyday expenses into travel experiences. We’re a bunch of passionate people who work together, brainstorm and debate with each other, and don’t stop until we're proud of our work. Customer delight tops everything else! We’ve worked hard to create an environment of honesty and passion that sets everyone up for success. **About the Role** We are looking for a proactive, detail-oriented professional to join our Flights Supply team and own day-to-day supplier relations for our flights business. You'll be the bridge between Scapia and our airline suppliers, GDS, and API partners — ensuring bookings flow smoothly, money is reconciled accurately, and issues are resolved before customers feel them. You will work closely with Product, Tech, Finance, and Customer Experience teams to strengthen our supply ecosystem, and you'll have real ownership from day one. **Key Responsibilities** - Booking & Ticketing Management: Oversee daily booking and ticketing workflows, ensuring timely issue resolution and escalation handling, with strict adherence to SOPs and turnaround times (TATs). - Supplier & Partner Management: Act as the primary point of contact for airline suppliers, GDS, and API partners. Troubleshoot booking failures, pricing/fare mismatches, schedule changes, and data discrepancies to keep the supply engine running seamlessly. - Reconciliation & Financial Coordination: Reconcile supplier reports, PNRs, BSP/ARC statements, and transaction data against internal systems. Partner with Finance on settlements, supplier balances, payments, refunds, and dispute resolution. - Performance Monitoring & Analysis: Track key metrics — booking funnel health, transaction success rates, failure reasons, refund TATs, and supplier response times. Build and maintain dashboards, flag exceptions early, and recommend fixes. - Process & Systems Improvement: Partner with Product and Tech to improve API stability, automate manual workflows, and strengthen system integrity across integrations. - Documentation & SOPs: Maintain and continuously improve SOPs, escalation matrices, and supplier playbooks as the supply base scales. **What Success Looks Like** - Booking failures and supplier escalations are resolved within defined TATs, with clear root-cause tracking. - Supplier reconciliations are accurate and on time, with minimal open items month over month. - Recurring supply-side issues are identified, documented, and eliminated through process or product fixes. - Suppliers see Scapia as a responsive, reliable partner.? **Skills & Qualifications** - 4–6 years of experience in supplier/vendor management, airline relations, or travel supply preferably in travel, OTA, or fintech-travel. - Working knowledge of GDS (Amadeus/Sabre/Travelport), airline APIs/NDC, and PNR lifecycle management. - Strong reconciliation and analytical skills; proficiency in Excel/Google Sheets (SQL is a plus). - Excellent communication, negotiation, and follow-up skills with a strong sense of ownership. - Ability to juggle multiple priorities and act decisively in time-sensitive situations. - Comfortable working in a fast-paced, ambiguous, zero-to-one environment. **Good to Have** - Prior experience working directly with airlines, consolidators, or GDS account teams. - Exposure to BSP/IATA settlement processes.